Welcome to the role of Universal Banker! In this position, you will have the opportunity to be the face of the bank, working to provide exceptional customer service and banking solutions to our clients. You will be responsible for performing all teller functions, servicing existing clients, opening consumer deposit accounts, and offering product and service solutions as appropriate and beneficial to the client. Your ability to quickly learn and apply new skills, stay organized, and working efficiently and effectively will be the key to your success. If you are enthusiastic about banking and helping others, we want you to join our team! This role requires flexibility with schedule and the ability to rotate between bank locations.

RESPONSIBILITIES AND ACCOUNTABILITIES:

Daily Operations:

• Efficiently process client transactions with a high level of integrity, accuracy, and knowledge.
• Accurately open, maintain, and close consumer deposit accounts and services, including identifying cross selling and referral opportunities.
• Maintain detailed level of knowledge on ACBT’s core processing system, products, and services, and a conversational level of knowledge other lines of business (e.g., lending and wealth management).

Client Experience:

• Provides quality, personalized service to satisfy client needs and develop advocates.
• Respond to all manner of client account/product/service inquiries and resolve related account issues.
• Routinely provides in person, phone, and/or electronic service to clients on issues ranging from debit card, online/mobile banking, and treasury management services, etc.

Risk & Compliance:

• Recognize potential fraud and manage risk by demonstrating sound judgment and heightened scrutiny to identify and avoid loss.
• Follows regulatory and bank policies and procedures, remaining current on all training.

PERFORMANCE MEASURES:

• Quality and accuracy of work performed
• Reliability, thoroughness, and timeliness of service provided
• Adherence to bank policy and Federal and State Regulatory requirements
• Participation in training and appropriate professional developments
• Appropriate attendance record and punctuality
• Professional workplace appearance and conduct
• Meets or exceeds annual goals as pre-established by supervisor that are aligned with bank’s strategic plan

The ideal candidate will possess:

• Excellent communication skills (written & verbal)
• Client orientation
• Strong time management and attention to detail
• Organization & problem-solving skills
• Basic math skills
• Basic computer skills, including Windows, Microsoft Word & Excel

ACBT is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need.

Education

• Minimum of Associate degree from accredited university; Bachelor’s degree preferred
• Additional bank-related training and/or retail banking preferred

Experience

• Cash handling required
• 1-2 years’ work experience in a banking environment, preferably as a personal banker or universal banker
• Knowledge of financial products and services
• Demonstrated ability to work in a team environment