The Manager is responsible for being the single point of contact for inbound Service Center calls. You will receive inquiries from customers via multiple points; phone, email, and web generated, and track them to closure. You will enter and maintain the inquiry into our ERP / CRM database and monitor the call and/or case from beginning to end. You will also manage the Service Dispatch and the Service Quote activity. You will be cross trained in both Service Dispatch and Service Quote responsibilities to handle any overflow work from these areas. You will be the primary contact for customer satisfaction within the Service Department.