Under direct supervision of the Guest Experience Manager, the intern will assist with general aspects of guest experience and employee relations. The position requires a commitment of at least 12-16 weeks and shall be for course credit only.

Include the following. Other duties may be assigned.

• Develop, implement, and manage employee engagement and reward strategies that each individual Team Member matters and is valued by the organization. 
• Greet and assist Team Members during employee check-in, ensuring an exciting and seamless arrival process.
• Drive innovation in the employee experience space, transforming Gas South District into a model for other organizations to follow.
• Assist in the preparation and execution of training materials geared towards improving patron experience.
• Actively help to support the Guest Experience department during events.
• Assist arena event managers in establishing and maintaining relationships with vendors, promoters, etc. 
• Provide a variety of administrative support such as research, analysis, data input, and meeting planning to the Guest Experience department.

Skills and Abilities

Position requires:

• An empathetic servant leader with a passion for serving others.
• A bias for action with the ability to work in changing environments.
• A performance driven individual with a focus on delivering results and on maintaining the highest standards.
• A creative thinker with the ability to implement a vision.
• Excellent communication skills and the ability to influence others to drive change.
• Must be able to work non-traditional hours, including evenings, weekends, and holidays.
• Organize and prioritize work to meet deadlines.
• Maintain an effective working relationship with clients, guests, employees, and others encountered during the internship.
• Operate a personal computer using Microsoft Office and other standard office equipment.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Remain flexible and adjust to situations as they occur.

Education and Experience

Must be attending a college/university and carry a cumulative GPA of at least 2.5 on a 4.0 scale. Experience with Microsoft Office applications is a must.