Job Summary: The Director of Conference Services is to orchestrate seamless events while driving revenue growth through sales initiatives. You will play a pivotal role in conceptualizing, planning, and executing conferences to deliver exceptional attendee experiences while serving as the liaison between the Institute's operating departments and the client. Additionally, you will lead sales efforts, cultivating relationships with clients and partners to maximize event bookings, business development, and sales opportunities. Your role is central to enhancing brand reputation, aligning with the mission, fostering client satisfaction, and driving business success. Individuals in this position will prioritize the organization's mission in all responsibilities and aspire to be a leader and role model to all employees.

This is a full time benefited position and will be posted until filled.                              Salary range;  $64,409-$70,000

Essential Responsibilities:  

• Provide day to day leadership and continuous operational improvement in the Conference Services department striving to uphold and promote the mission and quality standards of the Institute
• Ensure the Conference Services department team maintains knowledge and understanding of the Institute’s mission, history, organization, and current events
• Ensures that each group visiting the Institute receives a welcome
• Develop and maintain business development and sales initiatives that includes monitoring rate integrity and maximizing revenue for mission
• Oversee the solicitation of new and repeat conference clients, seeking to maximize the appropriate balance of mission alignment and profitability
• Enhance the Institute’s community image and stay abreast of competition, new developments, and sales methods and techniques in the hospitality industry
• Prepare status and month end reports including analysis of Key Performance Indicators relating to revenue and occupancy, forecasting, customer service and historical data
• Develop budget submissions, analyze business results, and communicate effective strategies to Institute leadership
• Plan, budget, analyze, forecast, report, and respond to variances impacting the financial plan
• Plan all high-level internal and external events to maximize application of the Institute’s mission 
• Make final decisions regarding booking requests that the Institute is unable to accommodate and/or cancellations and rebooking 
• Manage and take ownership of the Institute Master calendar and make decisions to resolve conflicts with meeting rooms and other space
• Co-Lead along with the Director of Hospitality in daily and weekly team meetings ensuring that other departments understand their roles in upcoming conferences or programs, and review past performance for groups which have checked out
• Work collaboratively with the Director of Hospitality in all matters, including but not limited to forecasting, event planning, any complaints, disputes, or guest grievances
• Work collaboratively with all other departments to foster relationships and advance the Institute mission
• Lead and manage all staff in the Conference Services department 

Other Responsibilities:

• Be knowledgeable with the Institute’s conference meeting and lodging space, setup, turnaround times, and all other aspects of serving groups
• Bi-weekly inspections of meeting rooms reporting all issues
• Ensures maintenance and cleanliness of all meeting space
• Other duties as assigned

• Competency or position requirements:
• Likes to be challenged and desire the freedom to contribute to the overall success of the organization 
• Professional appearance and attitude
• Knowledge of the hospitality industry, conference business development and sales, conference planning, client programs, Institute’s market segments
• Proficient computer skills (MS 365, MS Excel) (Sales Force CRM exp. preferred)
• Above average verbal and written communication skills
• Excellent customer service
• Excellent team-minded attitude
• Flexible work schedule
• Environmental Factors: (lifting, standing, sitting, sounds, chemicals, hazards, etc.)
• Must be able to sit, stand or walk for extended periods of time (8-10 hours)
• Must be able to lift to 20 lbs.

Quality or Quantity Standards: The Institute expects top-notch, professional quality associated with and expected from a premier conference and lodging facility, from all employees.

Required Education: Bachelor’s degree in business management, marketing or hospitality sales, or closely related experience may be considered

Required Experience: 3 years; 5 plus preferred

Work Schedule: Varies, periodic nights and required  

https://www.rockefellerinstitute.org

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EQUAL OPPORTUNITY EMPLOYER

We are an Equal Opportunity Employer and do not discriminate based on race, color, national origin, gender, religion, age, disability, veteran or military status, genetic information or any other legally protected status.

DRUG FREE WORKPLACE

We are a Rule 36 Drug Free Workplace which means an applicant is required to submit to a pre-employment drug test after being given a conditional offer of employment.