POSITION SUMMARY:

The branch manager roll is a progression of the branch supervisor position. In addition to duties outlined as Branch Supervisor, the Branch Manager will also adhere to performance metrics for profitability, sales production, customer acquisition and outside sale activities. Managing the success of the branch and each individual team ember will be key.  

The Branch Manager will develop and grow customer relationships, promotes products and services, and deliver efficient operation. Duties in this role include overseeing daily branch opening/closing, customer service, transaction processing, and reconciliation tasks and activities. This role schedules, manages, and trains branch staff. Including sales management of bankers who sell products, and tellers referring customers. Ensures staff understands and follows all company policies and procedures to maintain required security, operational, and service quality standards. The Branch Manager is accountable for financial operational and customer satisfaction goals for the branch. They resolve escalated customer or operations issues. 

They will coordinate with other partners to promote products, represent the bank in the community, and schedule meetings to promote bank products and services. 

LEADERSHIP:

Provides day to day guidance to the Retail Frontline team, including coaching and development of team. Promote and encourage F&M culture and values; promotes a highly engaged and productive work environment, where employees feel comfortable speaking up about issues and can realize their best lives.

OBJECTIVES OF THIS ROLE:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned

Performance Metrics

• Manages the growth and profitability of a retail branch location.
• Develops team and coaches them to meet high standards of performance.
• Ensures completion of operational tasks, staying compliant with policy and procedure. 
• Participates in community engagement events and customer acquisition strategies. Including Chamber, Bank at Work, Rotary, etc. 
• Proactively sources and nourishes relationships to support sales goals. 
• Adhering to duties as outline in branch supervisor role.

QUALIFICATIONS: 

Education and/or Experience:

• Associates or bachelor’s degree (B. A.) from four-year college or university in relevant area and/or 5 years related experience. 
• 2 years of prior leadership experience 
• ABA certifications for Personal Banker and Leadership 

Knowledge and Skills:

• Excellent interpersonal skills, collegial, approachable, and genuine
• Collaborative – team player
• Attention to Detail
• Acknowledges responsibility and can take decisive action when warranted
• Results Oriented
• Empathetic leader with high emotional intelligence in dealing with peers and subordinates                                                                                                                                                                    
• Exceptional communication skills both written and oral along with good presentation skills

ADDITIONAL REQUIREMENTS: Certificates and Licenses

• Valid Driver’s License 
• Notary Public 
• Medallion Signature Guarantee Bonding (where applicable) 

Physical Demands

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leadership Competencies:

• Managing Conflict: Listens well, diffuses conflict before it starts, finds solutions to problems in a constructive manner, handles difficult people.
• Agility: Ability to respond to changing conditions quickly with mechanisms in place to manage, mitigate, and minimize disruption. 
• Leading Change: Champions organizational change initiatives. Assesses and adjusts to changing situations, implementing innovative solutions to make organizational improvements.
• Leading People: Designs and implements strategies that maximize employee potential in meeting the organization’s vision, mission, and goals. Provides an inclusive workplace that fosters the development of others to their full potential.