This position is open in the Central to South Florida Counties 

Tower Hill Insurance Group has an exciting opportunity for a talented Field Claims Reinspection Representatives who enjoy intellectual challenges and are seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners’ insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry. 

As a Field Claims Reinspection Representative you will play a pivotal role in maintaining a comprehensive understanding of our claims data, systems, regulations, and field processes. In this role, you will be responsible for conducting on-site and virtual reinspections of property claims from Central Florida to South Florida counties. You will play a critical role in ensuring the accuracy and quality of our claims processes by verifying field estimates to maintain our high standards of customer satisfaction and operational efficiency. Your primary objective will be to adhere to the Quality Assurance process over both independent and staff adjusters, as well as preferred contractors. The ideal candidate we are seeking possesses a robust background in insurance claims, very detail-oriented, and a history of Field Property Claims Experience. 

If you are ready to be a part of a dynamic team, contribute to our growth story, and shape the future of insurance claims, we invite you to join us on this exciting journey. Tower Hill Insurance Group is not just a workplace; it's a place where your skills, aspirations, and dedication will be valued and rewarded. Be a part of a company that is transforming the landscape of the insurance industry while fostering your professional success.

Essential Duties & Responsibilities  

Essential duties and responsibilities include but are not limited to the following;

· Must have a valid driver’s license.

· Required to travel throughout his/her assigned territory to perform reinspections.

· Complies with customer service objectives (as determined by the company).

· Meets or exceeds production objectives (as determined by the company).

· Communicates effectively with customers and vendors in a prompt, professional manner.

· Conduct technical claim reviews to measure property estimate accuracy through conducting a detailed, timely reinspection/audit of property and property repair estimates including, but not limited to, field staff/independent adjusters, and CastleCare preferred contractors.

· Review existing or prepare comparison damage estimates using computer-estimating software.?

· Ensure that all reinspection activities comply with industry regulations, company policies, and legal requirements.

· Stay informed about changes in insurance laws and regulations that may impact the claims reinspection process.

· Ensure that all claims comply with company guidelines, policies, and procedures.

· Serve as a Property Adjusting SME through audit calibration meetings, adjusting ride-a-longs and vendor meetings. 

· Participating in a culture of continuous learning and improvement within the reinspection team.

· Maintain quality assurance standards throughout the reinspection process.

· If deposed, act as Corporate Representative as needed for industry related matters and claims in litigation. 

· Assist Catastrophe Response Team, as needed. 

· Participates and assists with internal and external audits. 

· Adhere to established schedules and deadlines for completing reinspections.

· Represent the company in a professional and courteous manner at all times.

· Operates in accordance with Florida Statues.

· Maintains FL license by meeting continuing education requirements.

Qualifications: 

Education and/or Experience: 

Required:

· Bachelor’s degree or equivalent of 3 years related Property Field Claims experience required. 

· Active Insurance adjusters license State of Florida (520 license). S

· Strong attention to detail and ability to analyze data accurately.

· Excellent communication and interpersonal skills.

· Ability to work independently and efficiently in a fast-paced environment.

Preferred:

· Contracting background is a plus. 

· Proven experience with CoreLogic and estimate accuracy tools

· Strong analytical and problem-solving skills

· Knowledge of insurance industry regulations and compliance requirements

· Advanced industry certifications (CPCU, SCLA, CLM, etc.). 

· 5+ years of field adjusting experience. 

· 2+ years of claims quality assurance or reinspection experience. 

Computer/Typing Skills:

Ability to work in a Windows environment, and advanced knowledge of Microsoft Office products. Experience with CoreLogic products preferred.  Demonstrated ability to learn additional software applications as required.

Language Skills:

Excellent communication, leadership, and motivational skills.

Reasoning Ability:
Superior problem-solving skills. Analytical techniques and technical communication skills. Strong organizational skills, including time management. Demonstrated skills or past achievement to obtain desired results. Ability to innovate regarding methods and approaches to existing and future work processes. 

Other Skills:

Ability to work in cross-functional teams and communicate with colleagues in both business and technical roles. Proven ability to meet tight deadlines, multi-task, and prioritize workload. A work ethic based on a strong desire to exceed expectations. Ability to be resourceful in information gathering and assess information for the best possible decision. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance. The employee may occasionally lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision. During catastrophic events, further travel may be necessary.

Benefits:

We offer competitive pay and benefits, and well-being programs to support you and your family. For more information about our company, careers and Total Compensation visit:   Total Compensation - Tower Hill Insurance (thig.com) 

*Tower Hill Insurance currently operates in these states AL, CT, FL, GA, IA, IN, KY, MI, MS, NC, OH, PA, SC, TN, TX, UT, VA, WV. The work location is flexible if approved by Tower Hill Insurance.

Tower Hill Insurance is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to hrdepartment@thig.com or call (561) 812-6247 and let us know the nature of your request and your contact information.

All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however, those candidates selected for further consideration will be contacted by Human Resources.