The Inside Sales Specialist facilitates the entire sales cycle, from client interaction, garment ordering, decoration ordering, invoice submission, and payment, collection, follow up, and review. The Inside Sales Specialist reports to the CEO

Abilities Required

• Extreme attention to detail in all aspects of duties, email composing, quoting, order entry, garment ordering, etc.
• Accessible beyond “normal hours”.
• Extremely organized, follow the system and step for the role
• Personable
• Responsible
• Proficient with Excel, Word, Email & basic graphic software skills.
• Strong communication skills; both written & verbal are needed for clients and the internal team.
• Ability to quickly recall and retain information
• Visual memory retention skills to help build your product knowledge
• Math skills.
• Ability to operate under pressure and time constraints.
• Ability to lift up to 50lbs.

Specific Responsibilities

• Answer phone, emails, texts, faxes, etc. with professionalism and promptness (inside 24 hrs).
• Assist AR Team with current accounts
• Assist AR Team with current and existing customer orders
• Communicate with production staff on a regular basis to ensure timely order completion
• Use NOMOS to create work orders and order garments
• Use Order My Gear tool to execute all phases of online store sales (item selection to bagging and delivery/pickup)
• Price out new jobs (approval needed)
• Upselling customers on new products and products that complement their current purchase/quote
• Price and complete RFP’s & RFB’s (Request for Proposals & Bids)
• Order pieces, inventory for mistakes made by production team
• Audit Vendor bills to make sure we are billed correctly
• Keep track of excess, unused, mis-ordered, mis-shipped inventory and send back to vendor
• Manage, assist, and train AR team members on how to use the online sales tool
• Direct, coordinate, and execute all steps involved in the online sales process (item selection to bagging and delivery/pick-up)
• Update and utilize Copper on a consistent basis
• Follow-up and engage leads
• Actively pursue and develop new leads and accounts
• Maintain a positive and energetic attitude towards existing and potential customers
• Present sales leads, reports, and potential opportunities to executive management team on a quarterly basis.
• Work closely with the Social Media & Marketing Coordinator and Graphic Artists to coordinate new marketing & social media campaigns.

Key Performance Indicators

• Doing whatever it takes to ensure the customer is more than satisfied with the entire sale process.
• Receive great compliments, client testimonials, and survey results.
• Consistently outperform previous quarter results in both profitability and revenue
• Become an expert that customers seek out.
• Cultivate and promote AR’s Purpose, Vision, Mission & Core Values everyday.
• Consistently showing up for work on time and putting in extra time when required.
• Effectively communicating with departments to create a seamless and highly productive work environment.
• Improve leadership skills and ability.
• Consistently meet client deadlines and ensure orders go out at the highest quality standard in terms of appearance, and accuracy.