Job title: Associate Manager 

FLSA status: Non-Exempt

Department: Operations     

Reports to: Store Manager

Position summary: The Associate Manager is a developmental position. Candidates must demonstrate a commitment to personal development and to individual store and overall company success. This position is designed for aspiring leaders who are eager to develop their management skills and grow within our organization. As an Associate Manager, you will undergo a comprehensive training program to gain hands-on experience in various aspects of our store operations.

General Purpose: The Associate Manager is responsible for supporting the Store Manager in the daily operation of the store, learning all store management responsibilities and role modeling excellence in customer service. To provide our customers with total satisfaction. To serve our community through volunteerism and produce a return on assets which will assure the future prosperity of our employees and our company. To be an ambassador of our “Living Brand” by building relationships with our customers.

Role Qualifications: 

• Desire to become a Store Manager
• Ability to manage a store within 6-12 months
• Must be at least 21 years of age
• Must have at least a High School diploma or equivalent
• Reliable transportation
• Must be able to travel daily between all Family Express locations or other non-Family Express locations when necessary.

Position Responsibilities:

• Meets and exceeds expectations of the Family Express culture including building relationships, promoting the Living Brand, and serves as a product brand advocate as outlined in the Culture Audit expectations
• Complete all daily, weekly, monthly accounting, banking, and auditing functions using Company approved accounting procedures
• Effectively operates and maintains all approved store equipment
• Ensures minimum image standards are met at all times
• Assists store manager with recruiting and interviewing qualified applicants
• Assists store manager in leading, motivating, inspiring, training, and coaching all employees
• Ensures store security and safety for all customers and employees. Promptly reports any incident
• Ensure proper safety, maintenance, cleanliness, and image standards are maintained for the entire store through store image reviews, proper merchandising, safety audits, and proper use of the daily and weekly shift duties lists
• Maximizes sales and gross profit dollars by responsible and profitable marketing of merchandise and proper product availability and display 
• Assists with Management duties in the absence of the Store Manager (ie. Banking/Safe Procedures, vacation coverage, etc.)
• Completion and attendance to Development Courses and Training requirements including but not limited to:
• Monthly Associate Manager meetings
• Monthly Living Brand University
• Completion of Associate Manager Checklist
• Cravin’s To Order training
• ServSafe Certification
• Other duties as assigned

Essential Skills and Experience:

• Situational Awareness
• Strong customer orientation
• Time management; including multitasking, productivity, and a sense of urgency
• Excellent interpersonal and highly effective communication skills
• High performance team building and strong team player; teamwork and the ability to enhance team members’ performance.
• Commitment to company mission and values
• Basic mathematical & computer proficiency
• Constructively deals with conflict
• Adaptability, flexibility, and receptive to change
• Problem analysis & resolution at both strategic & functional level
• Effective decision making based on sound judgment and reasoning
• Ability to read, write and understand English

Nonessential Skills and Experience:

• 2-4 year college degree
• Previous retail experience

Reporting To This Position: No direct reports

Physical demands and work environment:

• Physical Demands: While performing the duties of this job, the employee is required to stand for prolonged periods; work up to ten (10) hour shifts, reach, climb, balance, stoop, kneel, crouch; talk and hear; taste and smell. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
• Work Environment: Must have flexibility to work all shifts, all days of the week, when necessary. Ability to tolerate extreme temperatures for minimum of 30-minute intervals. Exposure to cleaning solvents.