Genetic Counseling Assistant (GCA)

At Genome Medical, we are dedicated to providing greater access to genetic care for our patients! Accelerate your career as a Genetic Counseling Assistant (GCA) today with Genome Medical. We are also committed to providing our employees with the support they need. The hourly salary for this position is between $19.50 - $22.51 an hour. Please note that this range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level and competencies.

We offer medical, dental and vision packages as well as many other perks to make your benefits package truly customizable to you and your family’s needs. 

Some of our benefits include:

• Generous PTO and sick time
• Paid Personal Leave
• Paternity & Maternity Leave
• 401k Match
• Up to $500 remote office reimbursement
• AD&D Short & Long-Term Disability
• HSA & FSA Medical and Dependent Care
• Life Insurance
• Pet Insurance

And much MORE!

We are currently seeking an experienced individual to join our growing team. This role may be right for you if:

• you are adaptable and open to working in a dynamic role with flexibility to handle time-sensitive tasks as they arise.
• you are a motivated individual with a background in genetics, biology, or a similar field. 
• you are willing to learn new material in genetics/genetics counseling while supporting our team of Genetic Counselors (GCs).

Position Summary: 

Our Genetic Counseling Assistant (GCA) will report directly to the Director, Genetic Counseling Assistant or GCA Lead and will work closely with other members of the GCA team. In addition, the GCA will look to ensure outstanding provider interactions and patient care by partnering with Genetic Counselors (GC) and GC Team leads.

Some of your responsibilities and essential duties may include:

• Prepare genetic counseling summary reports for appointments with our genetic counseling team.
• Ensure appropriate documents needed for consultations are collected prior to the consultation in accordance with existing policies/procedures.
• Create and/or review pedigrees for pertinent details for note preparation. 
• Review consultation documentation to order the requested genetic testing.
• Review consultation documentation to complete Prior Authorization (PA) documents and process, as necessary.
• Contact patients to disclose non-actionable test results, where applicable, in support of genetic counseling team
• Triage non-patient inquiries to appropriate departments.
• Maintain clear and effective communication to support internal and external collaboration.
• Facilitate responses to patient/partner questions about visit or testing status as needed/appropriate based on communication from the Support Team.
• Facilitate communication to patients as requested/appropriate from the genetic counseling team. 
• Act on behalf of the patient to provide support with appropriate escalation of scenarios as indicated.
• Additional responsibilities as they relate to the position and needs of the department.

Hours:

• 40 hours per week with flexibility for some weekend coverage (approx. 4-5 hours, 1 Saturday per month)
• Time during the week will be adjusted so that the total does not exceed 40 hours per week.
• Hours available are 12-8pm EST/9-5 PST 

Requirements and Qualifications:

• Bachelor’s degree in genetics, biology, psychology, or related fields required and 0-3 years of experience in genetics counseling or other clinical work is preferred.
• Understanding of the specifications of a HIPAA compliant environment to be able to deliver quality care as a customer advocate is preferable. 
• Strong organizational skills to facilitate information, meet set expectations and execute accurate completion of all required procedures.
• Quick learner who is comfortable working in a dynamic role and open to continuous growth and evolution of responsibilities
• Strong interpersonal skills that will be showcased in a team-based, remote environment.
• Excellent communication (verbal, written and listening) skills and able to collaboratively engage with all customers, patients, and teammates. 
• As a remote position, candidate will be required to communicate regularly on instant messaging platforms and video calls. Proficiency with Slack, Zoom, or Google Meets a plus.
• Familiarity with pedigree drawing (by hand or with programs) a plus, but not required.
• Proficiency in various applications such as Google Suite, Zoom and Pedigree drawing software and able to work across multiple technology platforms at the same time. 

Preferred Qualifications

• The ability to speak additional languages is beneficial, but not required.

About Genome Medical:

Genome Medical™, the leading telegenetics care delivery company, is making genetic care accessible and actionable for patients through seven-day a week access to genetic services. By partnering with health systems, providers, labs, and biopharmaceutical companies, Genome Medical expands the reach and impact of genomic medicine. The company helps its partners deliver clinical risk assessments for patients, genetic test recommendations and ordering, pre and post-test genetic counseling through its team of expert genetic counselors and personalized care plans. Its advisory services team uses an evidence-based approach to help partners evaluate and develop scalable, efficient, and successful genetics programs. In addition to ranking No. 663 on the 2023 Inc. 5000 list of fastest growing private companies in America, Genome Medical is the recipient of MedTech Breakthroughs 2023 “Genomics Innovation Award'', has been honored as “The Best Digital Health Company to Work For” by Rock Health and the “Top 50 in Digital Health” by Fenwick & West and Goldman Sachs. Genome Medical is headquartered in South San Francisco. To learn more, visit genomemedical.com and follow @GenomeMed.

Genome Medical is proud to be an equal opportunity employer and committed to creating a workforce that encompasses all cultures and differences. We celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Information collected and processed as part of your Genome Medical profile, and any job applications you choose to submit are subject to Genome Medical’s Candidate Privacy Policy.