Job title: Shine Associate  

FLSA status: Non-exempt

Department: Operations   

Reports to: Regional Development Coach

Position summary: As a Shine Associate at Family Express, you will play a crucial role in maintaining the cleanliness and appearance of the exterior premises. Your primary responsibility will be to ensure that the outdoor areas, including parking lots, fuel pumps, and surrounding grounds, are clean, organized, and free of debris. Your attention to detail and commitment to cleanliness will contribute to creating a positive experience for our customers and enhancing the overall image of our stores.

General Purpose: To provide our customers with total satisfaction. To serve our community through volunteerism and produce a return on assets which will assure the future prosperity of our employees and our company. To be an ambassador of our “Living Brand” by building relationships with our customers.

Role Qualifications:

• Must have at least a High School diploma or equivalent
• Must be at least 18 years of age with a valid driver's license (Preferred)
• Reliable transportation to all Family Express locations within assigned territory

Position Responsibilities:

• Meets and exceeds expectations of the Family Express culture including building relationships, promoting the Living Brand, and serves as a product brand advocate
• Effectively operates all store equipment
• Ensures store security and safety for all customers and employees. Promptly reports any incident
• Adheres to all safety protocols and guidelines while performing cleaning duties, including wearing appropriate personal protective equipment (PPE) and following proper lifting and handling procedures
• Proper maintenance and levels of “Shine Associate” kit
• Ensure proper safety, maintenance, cleanliness, and image standards are maintained, specifically focusing on the following outside area tasks at each location:
• Spring/Summer:
• Fuel pumps
• Clean all fuel pumps
• Security seals are present on all fuel dispensers
• Check all decals are clean and fresh on fuel dispensers; replacing if necessary
• Check hoses for cracks, etc
• Clean the stainless-steel skirts around pumps
• Clean and shine all outside trash cans and ensure all washer fluid reservoirs are clean and filled
• Lot maintenance including removal of cigarettes and trash in lot and adjacent lots
• Assist with basic landscaping tasks such as trimming bushes, picking up branches, pulling weeds, applying weed killer, and watering plants to ensure that the exterior grounds are well-maintained
• Clean and fill outside water/fluid merchandizer
• Clean outside windows and ledges 
• Clean Car Wash & Pet Wash
• Winter/fall
• Ensure snow is removed from sidewalks and parking lot
• Ensure sidewalks, walkways, and parking lot have been salted
• Ensure all washer fluid reservoirs are clean and filled
• Clean outside windows and ledges 
• Clean Car Wash and ensure the car wash is heated
• Fuel pumps
• Clean all fuel pumps
• Security seals are present on all fuel dispensers
• Check all decals are clean and fresh on fuel dispensers; replacing if necessary
• Check hoses for cracks, etc
• Clean the stainless-steel skirts around pumps
• Other duties as assigned

Essential Skills and Experience:

• Situational Awareness
• Strong customer orientation
• Time management; including multitasking, productivity, and a sense of urgency
• Excellent interpersonal and highly effective communication skills
• Strong team player  
• Commitment to company mission and values
• Basic mathematical proficiency
• Constructively deals with conflict
• Adaptability, flexibility, and receptive to change
• Problem analysis & resolution at a functional level
• Effective decision making based on sound judgment and reasoning
• Ability to read, write and understand English

Nonessential Skills and Experience:

• Previous retail experience

Reporting To This Position: No direct reports

Physical demands and work environment:

• Physical Demands: While performing the duties of this job, the employee is required to stand for prolonged periods; work up to ten (10) hour shifts, reach, climb, balance, stoop, kneel, crouch; talk and hear; taste and smell. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
• Work Environment: Must have flexibility to work all shifts, all days of the week, when necessary. Ability to tolerate extreme temperatures for minimum of 30-minute intervals. Exposure to cleaning solvents.