Family Access and Connection Team Facilitator, Bilingual
Rochester, NY Family Support Center (FSC)
Job Type

Bilingual Family Access and Connection Team (FACT) Facilitator
Monroe County Family Access and Connection Team (FACT)
Rochester, NY On-Site
FULL-TIME Nonexempt: 40 hours/week

Coordinated Care Services Inc (CCSI) seeks a talented Family Access and Connection Team Facilitator to contribute their expertise in providing essential business services to our provider organizations and customers.  The Family Access and Connection Team is Monroe County’s integrated entry point to care for our community’s highest needs/highest risk children and youth, incorporating the Monroe County Office of Mental Health, Office of Probation – Community Corrections and Department of Human Services. The primary goal of the Family Access and Connection Team is to provide short term strength-based assessments and make referrals to service providers.  The Bi-lingual FACT Facilitator position involves social casework responsibilities for Spanish speaking families. The Bi-lingual FACT Facilitator plays a crucial role in the community by engaging at-risk families in exploring and evaluating their own unique needs and challenges. Through your support, intervention, and collaboration with community services, you would lead them to a healthier, more secure life. 

CCSI is partnering with Monroe County Department of Human Services to hire a Bilingual Family Access and Connection Team Facilitator. This position is employed by CCSI and working on behalf of Monroe County

In this role, you will 


  • Manage a caseload consisting of children and families active with the Family Access and Connection Team.
  • Conduct strength-based and cross system assessments on all assigned youth and families. First priority in assignment will be given to Spanish speaking families.
  • Utilize Hope Science with youth and families, fully integrating Hope into goal setting and all aspects of collaboration and support. 
  • Respond to crisis by phone or in person by creating a plan with the youth and family and accessing emergency services if necessary. 
  • Convene and facilitate Family meetings to begin to create an individualized plan of care that is based on a family’s strengths and needs and maximizes the use of informal supports and uses services only when necessary. 
  • Build effective linkages and relationships with informal and community supports, child and family serving systems, schools and other formal supports.
  • Provide casework services to the youth and their family to stabilize the family unit and link to appropriate supports and services.
  • Make recommendations to families for programs, services, etc. and completes referrals per family’s request. 
  • Complete all of the systems requirements of Monroe County Office of Mental Health, Office of Probation – Community Corrections and Department of Human Services. 
  • Provide coverage for intake line and walk-in response for families initiating contact with FACT on a rotating basis.
  • Other duties as assigned.


  • Bachelor’s degree in a human services field and 2 years of related work experience or equivalent education and work experience. (see CCSI's equivalency chart).
  • Experience and interest in working with children and families.

Additional Requirements

  • Satisfactory completion of all required background screenings.
  • Ability to work with families positively and productively and use strategies outside the parameters of standard service delivery.
  • Strong telephone skills including clarity and engagement.
  • Ability to be flexible, organized, and work independently, yet be amenable to supervision.
  • Bi-lingual Spanish / English. 
  • CASAC Certified encouraged to apply.

We Are CCSI!

CCSI employs more than 500 talented, dedicated professionals who provide program management services, consulting, and operational support needed by local departments of mental health and social services, state agencies, community-based organizations, and school districts across New York State and beyond! Our mission, simply put, we help people and communities. 

CCSI’s vision is to be an exceptional place for individuals to grow and build a career, while expanding our capacity to invest in communities. We do this by prioritizing employee voice and equity to ensure we protect employees from harm; provide connection and community; enable work-life harmony; foster mattering at work; and creating opportunities for growth and development. 

We Can Offer You 

CCSI does not accept inquiries from third-party recruiters or search agencies.

Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary Description