Job Summary : 

The Director of Operations will oversee the day-to-day activities of the company, ensuring that the organization is managed and performing efficiently and effectively.

Supervisory Responsibilities:

• Participates in the hiring and training of departmental managers.
• Organizes and oversees the work and schedules of departmental managers.
• Works closely with functional partners on production schedule, resource management, improvement implementation
• Conducts performance evaluations that are timely and constructive.  
• Handles discipline and termination of employees as needed and in accordance with company policy. 

Duties/Responsibilities:

• Serves as a key member of the CTS Leadership Team while directing financial goals, objectives, and budgets to ensure effective utilization of labor, equipment, facilities, materials, and capital
• Oversees execution of tactical day-to-day activities to meet customer demand and delivery schedules.
• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Reviews, analyzes, and evaluates business procedures within the Production Operations teams.
• Implements policies and procedures that will improve day-to-day operations.   
• Ensures work environments are adequate and safe.  
• Oversees manufacturing, production control and EH&S, ensuring each is reaching goals set by departmental and company leadership. 
• Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and resources in each division to achieve financial objectives.  
• Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
• Improves customer service and satisfaction through policy and procedural changes. 
• Leads coordination and integration of efforts among operations, engineering, project management, purchasing, materials, technology, and quality divisions to produce smoother workflow and more cost-effective business processes. 
• Projects a positive image of the organization to employees, customers, industry, and community. 
• Performs other related duties as assigned. 

Required Skills/Abilities: 

• Thorough understanding of practices, theories, and policies involved in business and manufacturing.
• Superior verbal and written communication and interpersonal skills. 
• Superior managerial and diplomacy skills.
• Extremely proficient in Microsoft Office Suite or related software.  
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision-making, and problem-solving skills.

Education and Experience:

• Master’s degree in Business Administration preferred.  
• Extensive and diversified background with at least 10 years of related experience in engineering AND/OR manufacturing environment. 
• At least 5 years of Operations Management experience 

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.