For more than six decades, Familylinks has been dedicated to serving the diverse individuals and families of Western Pennsylvania. In the past year alone, we extended our care to over 9,000 people spanning all age groups, residing in various neighborhoods, representing different income levels, and holding diverse beliefs. Our mission is to positively impact lives through integrated community, behavioral, and social programs. We can only achieve this with dedicated and passionate individuals who want to make an impact in the community and in the lives of the individuals we serve. To achieve this unwavering support, Familylinks provides a wide range of family-centered services in the areas of Behavioral Health, Service Coordination, Youth and Family, and Aging Services.  

The RESPOND Assistant Program Manager at Familylinks plays a pivotal role in leading residential programs within the Youth and Family Services division. Your responsibilities include supporting overseeing day-to-day operations, overseeing staff support, and ensuring program compliance. Collaboration with a multidisciplinary team from Western Behavioral Health (WBH) is integral, involving coordination with a psychiatric nurse, BCBA behavioral analyst, psychiatrist, and behavioral health counselors. This role requires understanding of Trauma-Informed Care and an ability to implement ABA therapy techniques.

Extras of joining our team:

Insurance

• Four Highmark insurance plans for you and your family to choose from
• Free vision insurance with the option for additional coverage
• Free dental insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Employer sponsored life insurance
• Employee Assistance Program (EAP)
• Pet Insurance

Professional

• Four weeks of PTO in your first year
• Eight paid holidays
• Employee referral bonus program
• 403(b) retirement plan matching contributions
• Tuition reimbursement and educational stipend
• Opportunities for career advancement
• Public Service Student Loan Forgiveness (PSLF

Essential Duties & Responsibilities

• Work in collaboration with Billing and the Program Quality and Compliance program to develop and implement behavioral/mental health Quality Assurance processes and in compliance with all Federal, State, County, and funder requirements and/or licensing.
• Maintain records to meet County, State, and Federal clinical documentation requirements including preparation for monitoring visits and corrective action plan development and execution.
• Ensure compliance with health and safety procedures and instruct staff accordingly.
• Interview, hire and evaluate staff, maintain approved staffing levels.
• Establish and maintain positive working relationships with individuals from outside agencies/organizations including meetings within the community and outreach for program growth opportunities.
• Oversee clinical process, methodology, crisis and emergencies.
• On-Call rotation responsibilities within the program.
• Responsible for the expenditure of revenues for the department/program according to established budgets.
• Oversee purchasing and expense reconciliation process.

• Master’s degree from an accredited college with a major in chemical dependency, psychology, social work, counseling, nursing (with a clinical specialty in the human services field) OR Bachelor’s Degree in Mental Health, Social Work, or related field with 2+ years of experience.
• Another combination of education and experience will be considered.
• Individuals not licensed or PCB credentialed must be able and willing to do so upon hire and obtain licensure or PCB certification.
• A valid driver’s license along with access to a reliable vehicle.

Working Conditions

• Work is typically office-based with attendance at external meetings, committees and conferences required at times.
• On call responsibilities and schedule flexibility to meet program needs.
• Must be able to work and travel to the various Familylinks offices including traveling out of area.
• Ability to lift and carry up to ten (10) pounds

Familylinks takes pride in its status as an Equal Opportunity Employer. Our policies, applicable to both current team members and prospective candidates, prohibit discrimination based on race, color, religious creed, disability, ancestry, national origin, age, sex assigned at birth, sexual orientation, transgender identity, gender transition, gender identity, gender expression, military or veteran status

Not quite a fit for you? Check out our other openings at https://www.familylinks.org/careers