Aspire is seeking an exceptional leader for the role of Residential Director. This pivotal position offers the opportunity to make a profound impact on the lives of individuals with disabilities. We are dedicated to fostering inclusive and supportive environments where every individual can thrive. As Director of Residential Community Operations, you will spearhead daily operations and strategic initiatives, ensuring the delivery of exceptional support services to our residents. If you are a dynamic leader passionate about operational excellence and empowerment, we invite you to join our team at Aspire and contribute to our mission of creating meaningful and fulfilling experiences for all. 

We Offer:

• Salary $75,000 per year
• Sign-on bonus of $3,000 (Paid out in two installments) 
• Referral bonuses 
• Retirement plan with matching contributions 
• Health and insurance benefits 
• Paid time off benefits 
• And more! (see benefits list below) 

Position Summary:

Direct the daily operations and strategic advancement of Aspire’s residential community homes encompassing the entire geography. Orchestrate teams to collaboratively respond to and support the unique circumstances and desires of adults with intellectual and other developmental disabilities, their family and friends, Aspire team members and other stakeholders, so that meaningful life experiences can be realized. Ensure that a safe and comfortable home environment exists for each person to thrive. Oversee recruitment and retention in our homes, resulting in service excellence and enabling people to achieve community belonging.

Position Responsibilities:

Team Management:

• Build and maintain an effective residential team to include Team Leaders, Life Consultants and Direct Support Professionals. This includes recruiting support, training, and continually coaching leaders and team members for achieving performance outcomes and professional growth in their roles. Routinely spend time with the team in the community homes to build solid relationship foundations, serve as a model for team members, and provide coaching in real time.
• Oversee management of direct reports and their team members’ performance including training requirements, talent development, and performance management.
• Provide training as needed related to Aspire Policies and Procedures, DHS rules and regulations, CQL factors, and industry best practices; and to develop a better understanding of participants’ plans, interventions, relationship building, customer service, professional development, safety and maintenance of homes, supervision and coaching of team members.
• Be available to support the residential team and community homes as needed.
• Build and maintain an atmosphere that promotes quality and an exceptional experience in our homes.

Facilitate Aspire Team, Individual, and Family Partnership:

• Facilitate, monitor and maintain a consistent and professional line of communication between guardians and/or family, Aspire team, medical professionals, governmental agencies, service companies and any other stakeholders. As an effective communicator, ensure timely responses to correspondence and provide proactive correspondence routinely.
• Actively participate in and/or facilitate meetings to further progress against goals and support those using our services and team members.
• Attend, contribute to and, responsible to ensure Team Leaders and Life Consultants maintain familiarity with individualized programs, contribute to CST and other individual support focused teams as necessary, monitor compliance with each person’s safety, health and wellness, and human rights, monitor and coach DSP support of individual Person-Centered Plans/Implementation Plans including data tracking, reporting, communication, and quality of support provided.
• Advocate for people using our services to ensure dignity, respect, and privacy is the mandatory norm in all living settings.
• Participate in committees as assigned/deemed necessary.

Quality and Compliance:

• Oversee maintenance of homes including compliance with and documentation of safety activity and maintenance of homes according to DHS standards, monitor Maintenance, Cleanliness and Safety of homes by:
• Visiting the homes on a routine basis
• Educating and reinforcing prioritization of goals with Team Leaders, Life Consultants and DSPs.
• Ensuring Team Leaders are maintaining a minimum 1 shift per week per home
• Ensure Team Leaders are adhering to a regularly weekly schedule, as feasible.
• Review Safety/ Maintenance checks for quality and compliance.
• Oversee and, as needed, respond to medical emergencies, general event (incident) management, and other urgent needs that arise in the community home setting
• Ensure Team Leaders, Life Consultants and DSPs respond to medical information, are alert to, communicate/document, and respond to medical signs and symptoms.
• Monitor recordings of peoples' account funds and home accounts. Ensure all documentation is completed.
• Assist the Senior Vice President, Operations with program financial management, be fiscally responsible with oversight of practices and expenditures.
• Remain current with DHS rules and regulations, CQL factors, and best practices.
• Complete all required trainings including but not limited to AMTS/MANDT, CPR/FA, Clinical Trainings, Rule 50 Abuse/Neglect, etc.
• Participate in regulatory surveys/ reviews/accreditation and implement recommended changes per survey results.
• Cooperation with Compliance and Quality Improvement initiatives and protocols

Strategic Planning:

• Support the strategic advancement of the Residential Experience by staying abreast of industry trends, participating in short and long-term planning, and meeting strategic plan and other established program goals and objectives.

Reporting to this Position: Lead Team Leader, Team Leaders, Life Consultants

Required Education & Experience:

• High School Diploma
• Minimum of 5 years of experience working in human services related field
• Minimum of 3 years of supervisory experience in a related field

Additional Licensing/Certifications:

• Valid driver’s license (Illinois, Indiana, Wisconsin) with good driving record

Required Skills, Knowledge & Abilities:

• Excellent oral and written communication skills; ability to write reports and routine business correspondence.
• Ability to effectively communicate effectively and present information and respond to questions from families, employees, peers, and the general public.
• Ability to assess team member’s performance according to best practice standards and provide timely feedback.
• Working knowledge of Microsoft Office Suite
• Knowledge of the methods and practices of sound records management; ability to prepare and maintain records.
• Ability to maintain confidential information.
• Ability to read, analyze, and interpret general business periodicals, professional documents, technical procedures, and regulations.
• Ability to be on-call and respond as needed.
• Schedule: Monday through Friday. 4-5 days a week rotating between our North and South Academies, and 2nd shift home visits.

Preferred Skills, Knowledge & Abilities:

• Bachelor's degree in related field is highly preferred.
• Masters in related field.
• QIDP certified.

Leadership Competencies:

• Achieves Results: Consistently achieving results, even under tough circumstances.
• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Cultivates Innovation: Creating new & better ways for the organization to be successful.
• Makes Quality Decisions: Making good & timely decisions that keep the organization moving forward.
• Tackles the Tough Issues: Stepping up to address difficult issues, saying what needs to be said.

Voted as one of the 101 Best and Brightest Companies to work for in Chicago!

We know that Together, We’re Better!

Aspire was founded in 1960 and is recognized as a leader in providing bold, pioneering, and uncompromising services to adults with developmental disabilities, their families, and the community. In 2019, we joined forces with NorthPointe Resources to be one of the most recognized and respected disability service providers across the Chicago metropolitan area, Lake County (Illinois), and southeastern Wisconsin areas.

Full-Time Benefits (regularly scheduled to work more than 37 1/2 hours per week)

• Health Insurance
• Benefit Time (Vacation, Sick, Personal)
• 13 Paid Holidays
• 403(B) Retirement Savings Plan with matching contribution
• Paid Parental Leave
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• Voluntary Insurances available

Aspire’s priority is keeping our team members and participants healthy and safe. PPE is provided and regular cleaning and disinfecting regiments are followed to maintain a safe work and living environment. Hand sanitizer is available throughout our facilities.

Aspire is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Aspire is committed to providing access, equal opportunity, and reasonable accommodation for applicants with disabilities so that an applicant may complete the essential functions of a position. The essential functions of positions are outlined in a position’s job description. To request an accommodation or if you have a question regarding what the essential functions of a position are please contact the People Team at 708.632.5502.