Job Summary

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to provide proper table service to dining guests in a timely and efficient fashion.

Activities & Responsibilities

Primary

• Promote, work and act in a manner consistent with providing absolutely the most enjoyable eating experience possible to our patrons through outstanding service, superb product and great personalities in a unique, comfortable setting
• Monitor and observe guests’ dining experience to ensure guests are satisfied with the food and service and respond promptly and courteously to correct any problems
• Present menus to guests and answer questions about menu items, beverages and other restaurant functions and services
• Inform guests of menu changes and daily specials and make recommendations you genuinely feel your guests will enjoy
• Explain to guests how various menu items are prepared, describing ingredients and cooking methods
• Describe and recommend wines to guests
• Take food or beverages orders from guests
• Write guests’ food orders on order slips or memorize orders, then enter orders into Aloha for transmittal to kitchen staff
• Check guests’ identification to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Serve food and beverages to guests and prepare or serve specialty dishes at tables as required
• Prepare checks that itemize and total meal costs and sales taxes
• Collect cash, credit card and gift card payments from guests
• Clean tables or counters after guests have finished dining
• Prepare hot, cold and mixed drinks for guests and chill bottles of wine
• Roll silverware, set up food stations and/or dining areas to prepare for the next shift or for large parties
• Stock service areas with supplies such as coffee, food, tableware and linens
• Prepare tables for meals, including setting up items such as linens, silverware and glassware
• Remove dishes and glasses from tables or counters and take them to kitchen for cleaning
• Assist host or hostess by answering phones to take to-go orders and by greeting, seating and thanking guests
• Perform cleaning duties, such as sweeping and mopping floors, tidying up server station, taking out trash and checking bathrooms
• Bring wine selections to tables with appropriate glasses and pour the wine for guests
• Perform food preparation duties such as preparing coleslaw, sauce, dressing, dips and brewing tea and coffee
• Fill salt, pepper and sugar
• Thank guests for their visit and invite them to return
• Attend all scheduled employee meetings and offer suggestions for improvement
• Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant
• Fill in for fellow employees where needed to ensure guest service standards and efficient operations

Supplemental

• Provide guests with information about local areas, including giving directions

Tools & Technology

• Aloha POS System
• Commercial use coffee and/or iced tea makers
• Credit card processing machines
• Point-of-sale receipt printers

Minimum Qualifications

• Reliable transportation to and from work
• Be 18 years of age or older
• Basic knowledge of dining room and service procedures and functions
• Basic mathematical skills
• Able to understand and speak clearly using the predominant language(s) of guests
• Able to handle money and operate a point-of-sale system
• Able to work in a standing position for long periods of time (up to 8 hours)
• Able to safely lift and easily maneuver trays of food and containers weighing up to 50 pounds