Introduction

At WA Group, we are a leading provider in the insurance industry. As a trusted and established company, we are committed to delivering exceptional service and tailored solutions to our clients. We are currently seeking a Commercial Lines Account Manager who will play a pivotal role in facilitating our clients' insurance needs and furthering our success in the market.

Why work for WA?

• Established and Growing 100 year plus company with family feel.
• 100% employee owned – ESOP program!
• Comprehensive benefits-401K, ESOP, Health, Paid Time Off, Volunteer Time Off and MORE!!!

Job Summary

As a Commercial Lines Account Manager, you will be responsible for managing a portfolio of commercial insurance accounts. Your primary goal will be to provide top-notch customer service and develop strong relationships with clients to ensure their satisfaction and retention. Your ability to analyze risks, identify coverage needs, and negotiate policies will directly impact our client's success and contribute to our overall growth.

Key Responsibilities

• Act as the main point of contact for assigned commercial insurance accounts.
• Collaborate with clients to assess their insurance needs and provide suitable coverage recommendations.
• Review policies for accuracy, identify coverage gaps, and propose necessary adjustments.
• Coordinate with insurance carriers to secure competitive quotes and negotiate terms.
• Assist clients with claims, ensuring prompt and fair resolution.
• Stay up-to-date with industry trends, regulations, and changes to insurance products.
• Provide proactive and exceptional customer service to maintain strong client relationships.
• Conduct regular policy reviews to ensure coverage aligns with clients' evolving needs.
• Collaborate with internal teams to develop and implement strategies for client growth and retention.

Qualifications and Skills

• A minimum of 2-4 years of experience in commercial lines insurance account management.
• Strong knowledge of commercial insurance products, policies, and regulations.
• Familiarity with insurance carriers, underwriting processes, and rating practices.
• Proficiency in using insurance management systems and MS Office Suite.
• Excellent interpersonal and communication skills to effectively interact with clients and internal stakeholders.
• Detail-oriented with exceptional problem-solving and analytical abilities.
• Proven ability to multitask, prioritize, and meet deadlines in a fast-paced environment.

Experience

WA Group welcomes candidates with varying levels of experience for this position, including entry-level, mid-level, and senior professionals. Previous experience in commercial lines account management or related roles is highly desirable. Familiarity with insurance software systems, such as Applied Epic or AMS360, is a plus.

Company Culture and Benefits

At WA Group, we foster a collaborative and inclusive work environment. Our team is driven by a shared commitment to excellence, integrity, and putting our clients first. We offer competitive compensation packages, including a comprehensive benefits package, opportunities for professional growth, and a supportive work-life balance.

Equal Opportunity Statement

WA Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace that welcomes and embraces people of all backgrounds.

Contact Information

For any questions or inquiries regarding the Commercial Lines Account Manager position or the application process, please contact Nicole Volner-HR Director at nvolner@walivebig.com. We look forward to hearing from you!