About HealthQ: Established in 1971, HealthQ has been a trailblazing and trusted non-profit organization providing sexual and reproductive healthcare in Massachusetts’ North Shore and Merrimack Valley for over 50 years. At HealthQ we are committed to providing exceptional reproductive and sexual health care to all who need it without judgment and without barriers. We provide birth control, abortion, gender-affirming care, STI testing and treatment, HIV testing and referral, and other preventive health services.

Role Summary: The Clinical Services Director will ensure that we exceed expectations, identify and remove barriers, and maintain quality standards. Accountable for ensuring compliance with regulatory and accreditation requirements, overseeing programs and clinical operations, providing leadership for staff, and ensuring the delivery of high quality, evidence-based, compassionate, patient-centered healthcare, the Clinical Services Director will work primarily administratively, yet with an expectation to provide direct patient care when it will benefit the mission. 

The Clinical Services Director will serve as HealthQ’s Program Director for the MDPH Sexual & Reproductive Health Program, Quality and Risk Management Officer, and Compliance and Privacy Officer. 

A key member of the leadership team, the Clinical Services Director will be responsible for licensed staff recruitment, retention, supervision, peer review and performance feedback ensuring achievement of strategic, clinical and operational objectives.

In addition to having experience delivering sexual and reproductive health services and quality compliance in a regulated environment, strong project management and education or mentoring skills, the ideal candidate will have a demonstrated commitment to centering equity, reproductive and social justice, and liberation with a willingness to contribute towards HealthQ’s efforts in becoming an anti-racist organization. They’ll create opportunities for everyone in the organization to participate in the development and implementation of projects that create a healthy and safe work environment, reduce unconscious bias, close health equity gaps, and improve patient experience and overall systems of care for patients who historically and currently experience disparities in care. 

Essential Skills:

• Superior attention to detail.
• Excellent analytical skills and ability to accurately interpret complex policies and regulatory documents.
• Knowledge of medical delivery systems, clinical issues, agency standards (CLIA, OSHA, Title X),      guidelines, and best practices.
• Ability to read, analyze, and interpret common technical journals, medical reports,      and legal documents. 
• Experience and confidence in identifying and implementing evidence-based practices. 
• Time management and organizational skills and able to meet deadlines. 
• Excellent oral and written communication skills.
• Ability to respond to common inquiries or complaints from regulatory agencies, patients or members of the medical community. 
• Proven ability to work harmoniously and effectively with individuals across the spectrum of diversity at all levels within and outside of an organization.
• Strong moral code and sense of ethics. 
• Commitment to ensuring patient privacy in accordance with HIPAA regulations. 
• Interest in professional growth and development through continuing education, conferences/workshops attendance, and professional affiliations.
• Willingness to function as a role model and educator, competent to train clinical personnel.      
• Experience developing and implementing quality assurance plans.
• Ability to lead and motivate teams.
• Excellent presentation skills.
• Knowledge of equity frameworks.
• Advanced ability to read, write, speak and understand English. 

Minimum Education and Experience:

• Massachusetts licensure as an Advance Practice Nurse, Certified Nurse Midwife, and/or Physician’s Assistant.  
• Five (5) years of experience in the clinical management of reproductive health or OB/GYN service delivery, quality improvement, and budget skills required. Experience managing direct services staff. Expertise in transforming clinical staff into a highly functional team within multi-site clinical operations is preferred. 

Other “nice to have” skills:

• Master’s Degree in Public Health, Healthcare Management, or a relevant field. 
• Experience in services including but not limited to abortion, ultrasound, sterilization, analgesia/sedation, and gender-affirming care. 
• Management experience in a Title X program or with Title X grants.
• Compliance or Ethics Certification.
• Experience with health equity practices and/or study. 
• Ability to effectively present information to board of directors and/or public groups. 
• Bilingual preferred, especially Spanish, Portuguese, and/or Haitian Creole. 

Travel Requirements: This position requires travel between different HealthQ health centers on an as-needed basis. Travel to health centers that are not the employee’s primary location will be reimbursed in accordance with HealthQ travel policies. 

Availability: The job will at times involve evening and/or weekend hours. 

Benefits: 

• Health insurance (75% employer paid)
• Dental and vision insurance
• Vacation (3 weeks) and sick (2 weeks) time
• Retirement plan (3% match after 1 year)
• Self-care benefit reimbursement
• Education reimbursement and more.

To Apply:

Candidates may submit a cover letter outlining their interest and qualifications, along with a CV/resume.

Applications will be reviewed on a rolling basis, with a priority deadline of 11:59pm ET on May 3, 2024. Depending on applicant volume and qualification, the process may include an interview with a recruiter, two interviews with members of the HealthQ team, and a written component. Any applicants who are invited to, and complete, the written component will receive a stipend for their work, regardless of whether they are selected to move forward.

HealthQ is committed to the full inclusion of all qualified individuals. As part of this commitment, HealthQ will ensure that persons with disabilities are provided reasonable accommodations for the hiring process in accordance with applicable law. If reasonable accommodation is needed, please contact us at rachelz@healthq.org.

HealthQ is an equal opportunity employer. We believe that diversity of experience, perspectives, and background will lead to a better environment for our employees’ patients. We strongly encourage people of color and members of the LGBTQ+ community to apply!