Publishing Concepts, LP (PCI) is a Fortune 100 Best Companies to work for headquartered in Dallas, Texas. We partner with colleges, high schools, and service organizations to engage their alumni and members. We receive calls from alumni/members to capture their personal stories for the Oral History Projects, collect data to update directories, and sell published books along with alumni merchandise. Our purpose is to capture, curate, and preserve the world's stories. Join us and work with people who like to have fun and celebrate our unique culture!

Inside Sales Associates Job Description

We are seeking a highly motivated and detail-oriented Inside Sales Associate to join our team. Your primary responsibility is to engage with clients and guide them through our sales process with exceptional professionalism and efficiency. This role demands keen attention to detail, a commitment to following established processes, and a proactive approach to closing deals while ensuring excellent attendance!

What you bring:

• A love for sales, and a positive mindset, eager for a challenge.
• Ability to work in a structured and process-driven sales environment.
• Proactive and quick decision-making capabilities, and personal excellence.
• Motivated and results-driven.
• Great keyboarding and spelling skills.
• Your authentic self and personality. We are hiring you for YOU!

How we differ from other Contact Centers:

Our Culture! We are characterized by a vibrant atmosphere of joy and gratitude. It fosters an environment where Associates are encouraged to grow and learn continuously, with a strong emphasis on recognition for their contributions. We live and breathe our five core values: Pursue Excellence Purposefully, Act with Integrity, Innovate a Culture of Fun & Relationships, Unlock Human Potential, and Lead with a Servant’s Heart. We believe in promoting within!

Inside Sales Responsibilities:

Inbound and Outbound Calls:

• Handle a high volume of 30-50 inbound and outbound calls from clients.

Client Engagement:

• Handle every interaction with clients with professionalism and care, to ensure every client is referenceable and that we consistently represent our Partners to the best of our ability.

Sales Processes:

• Follow our established sales processes and scripts to ensure consistency and maximize success. Continuously improve your understanding and execution of these procedures.
• Build value throughout the call, update client records, and pitch three branded apparel offerings on every call. Light fundraising and donation collection.

Coaching and Training:

• Participate in ongoing coaching and training to stay updated on product knowledge, campaigns, and sales techniques, and share best practices.

Independent Sales Activities:

• Work autonomously from your home office to handle inbound leads and make outbound calls to prospective clients. Self-directed coaching is required.

Feedback Loop:

• Actively seek feedback from your leaders, sales team, and peers to continuously improve the quality of service and address growth areas.

Accountability and Attendance:

• Maintain excellent attendance and punctuality to ensure consistent coverage to care for our clients by keeping your commitments to your schedule, breaks, lunches, and meetings to optimize team collaboration and workflow.

Requirements for Inside Sales Associates

• This position is remote however, the employee must live permanently in AL, AR, FL, GA, KS, MI, MO, MS, NC, OK, SC, TN, TX, and VA.
• Minimum 1 year of total work history - professional sales experience or 4-year college degree (preferred).
• Minimum High School Degree or equivalent.
• Must complete a background check within 48 hours of receiving an offer.
• Must complete a reference check (3 professional references needed).
• Must have a quiet workspace: Free of disruptions for professional call handling.
• Experience preferred in making high-volume sales calls.
• Knowledge in Zoom, Microsoft Office Suite, Five9, or other call center software preferred.

Technical Requirements:

• Must have hard-wired Internet Connection: We are unable to work off Wi-Fi.
• Must have a Download speed above 10/ Upload Speed above 5.
• Must have a quiet and distraction-free work environment at home conducive to making and receiving calls professionally.
• Desktop Equipment provided: You must work off our equipment.

Physical Requirements:

Must be able to sit for long periods of time.

Inside Sales Associates Pay Rate and Schedule:

• Rate of pay: $16 per hour + uncapped commission.
• Average Associates earn $40K to $50K per year!
• Top Performers earn $55K plus per year!
• Must be able to work any 8-hour shift between 8 am CST - 8 pm CST.
• Scheduled one-hour lunch and two 15-minute breaks daily.
• Monday - Friday, offering full-time shifts only.
• Two to three Saturdays per quarter (about two to three Saturdays every three months).

Benefits for Inside Sales Associates - Free Telemedicine, Medical Insurance, Health Spending Account (HSA), Medical, Dental, Vision, and Life Insurance, Wellness Program, 401K with company match, PT0 (vacation, sick, personal, holidays, half-holidays), Bereavement leave, Tuition Reimbursement.

Additional Company Awards

Texas

Great Place to Work: (2 consecutive years)

Best Companies to Work for in Texas (6 consecutive years)

Top 100 Places to Work: Dallas Morning News (7 consecutive years)

Dallas 100: SMU Caruth Inst for Entrepreneurship (3 consecutive years)

Top 100 Places to Work: San Antonio Express-News (2 consecutive years)

San Antonio Business Journal: Best Places to Work (3 consecutive years)

Virginia

Top 100 Places to Work: Inside Business, The Hampton Roads Business Journal (2 consecutive years)

Virginia Business: Best Places to Work (3 consecutive years)

Arkansas

Arkansas Business: Best Places to Work (2 consecutive years)

National

Intl. Customer Management Institute (ICMI) - 2021

Top Workplaces 2021, 2022 - received 7 Culture Excellence Awards

Inc.5000 Fastest Growing Companies in America - 2020 with a growth rate of 102.48%, putting us in rarefied company with organizations such as Microsoft, Timberland, Vizio, Intuit, Chobani, Oracle, and Zappos.com

Learn more about PCI http://notthebigcompany.com/

PCI is firmly committed to the principle of equal employment opportunity. PCI offers employment opportunities without regard to race, color, sex, age, religion, national origin, disability, U.S. military, and or other prohibited bases of discrimination, both state and local. All aspects of the employment relationship (including recruiting, hiring, training, working conditions, compensation, promotion, discipline, and termination) are subject to this policy. Candidates must pass a pre-employment background check.

#ZR

***We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas***