JOB SUMMARY Performs the deployment, configuration and management of our desktop, laptop and hardware systems (printers, phones, etc.) and works directly with SDMG staff and provides helpdesk support.
DUTIES & RESPONSIBILITIES
· Duties include providing front-line technical support to users via phone, email, or in-person and documenting all issues in a ticketing system to ensure tracking and timely resolution.
· Troubleshooting hardware, software, and network issues.
· Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
· Configures and installs computer hardware including but not limited to desktops, printers, scanners, and telephony and conferencing equipment.
· Performs computer and telephony equipment adds, moves, and changes.
· Accurately document instances of hardware failure, repair, installation, and removal.
· Troubleshoot and fix day-to-day software and hardware problems.
· Assists in maintaining organizations equipment inventory.
· Diagnose small scale problems.
· Responsibilities sometimes require working evenings and weekends, sometimes with little advance notice.
· No regular travel required.
· Other duties as assigned.
· May be exposed to hazardous drugs.
· Attends OSHA training upon initial employee orientation and annually completes an OSHA competency.
RELATIONSHIP WITH OTHERS: Excellent communication and organization skills. Strong departmental relationships and has the ability to provide a high level of customer service.
EDUCATION/EXPERIENCE/KNOWLEDGE
· Associates degree in an IT related field or High school with an additional 2 years of work experience in a related field may be substituted for degree requirement.
· Certifications desired: A+, Network+, MCP
· Strong interpersonal and communication skills.
· Must have a valid New York State Driver's License.
PHYSICAL REQUIREMENTS:
· Requires sitting, standing, bending, and reaching.
· Basic dexterity skills, frequently lift and/or move up to 50lbs, occasionally lift and/or move up to 75lbs, vision abilities required; close vision, distance vision, peripheral vision and depth perception.