Community Resource Navigator
Worcester, MA Resiliency Center
Job Type

Our vision is to break the cycle of poverty one neighbor at a time. Through safety-net services and asset building solutions, Worcester Community Action Council (WCAC) creates economic mobility opportunities for tens of thousands of people annually through programs such as energy assistance, early education and care, financial empowerment, positive youth development, and career pathways. WCAC serves 45 towns in Central and South-Central Massachusetts with offices located in Worcester, Southbridge, Webster, East Brookfield, and Leicester. We are a team of 145 employees and an annual budget of approximately $30 million. We are committed to a workplace culture with a shared passion for our vision that promotes teamwork, respect, and the opportunity to make a difference.

What we offer:

WCAC provides on-the-job training and professional development opportunities. As well as an excellent benefit package with no waiting period to enroll in health, dental, vision, life/LTD, and 403(b) retirement plan. Generous paid holiday calendar, vacation, personal and sick time. In addition to fair and transparent pay practices, we offer an additional pay differential to bilingual employees. 

Position Summary:

WCAC’s Resiliency Center offers programming intended to educate, empower, and connect people to financial opportunities and support them to reach their self-identified goals using a holistic, client-centered approach to meeting individuals and families where they are with warm, supported resources and referral services. The successful candidate will assist individuals and families with navigation through public benefit eligibility and connection to needed community resources, resulting in improved access to basic needs and progress toward economic mobility. This position will work closely with the Resiliency Center team, and will report to the Resiliency Center Director. 



Research shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WCAC we are dedicated to building a diverse, equitable, and inclusive workplace so if you are excited about this position, but don't meet all of the qualifications, we encourage you to apply anyways. 

  • High School Diploma or HiSet equivalent required. 
  • Proficient in Microsoft Office Suite. Ability to learn software and databases used by WCAC.
  • Familiarity with Worcester and knowledge of community resources.
  • Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. 
  • Must work cooperatively and effectively with a diverse population.
  • Positive, friendly, and resourceful demeanor required.
  • Strong attention to detail and organizational abilities. 
  • Embraces and promotes diversity, equity, and inclusion initiatives.
  • Ability to speak Spanish or other languages, a plus.

Other Requirements:

  • Ability to successfully complete a CORI/SORI review.
  • Valid driver's license and reliable transportation required. 
  • May require weekend and evening hours, as needed.

Worcester Community Action Council, Inc. is committed to a policy of equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, sex, age, national origin, religion, physical or mental ability, pregnancy or pregnancy related condition, sexual orientation, gender identification, genetic information, membership in the uniformed services or any other classification which is protected under state or federal law.

Salary Description
Starting at $18 an hour