Comprehensive Job Center Program Manager
San Francisco, CA Mission Advancement
Job Type
Full-time
Description

We believe every individual has the power to create a positive social impact. Goodwill of the San Francisco Bay has numerous opportunities for people who want to make a difference, while building their professional skills. Our organization is rooted in empathy and a driver of the circular economy in the SF Bay. Your professional skills will help to propel a mission driven organization that cares deeply about people and the planet. We look forward to welcoming you.


The Comprehensive Job Center (CJC) Program Manager is responsible for running Goodwill’s Comprehensive Job Center in San Francisco, which is an America’s Job Center of California (AJCC). The position leads a team and the strategic direction of CJC with the goal of providing job placement, training, barrier removal, and retention services to clients.  


This position will be overseeing a team providing intensive career coaching support, assessments, and job placement services to dislocated workers, people seeking retraining, and others starting work for the first time. Other responsibilities will include managing program performance, growing our program’s footprint, building strong partnerships with community-based organizations, local and state government agencies, and industry leaders. They will also develop and cultivate public and philanthropic partnerships within the Office of Workforce Development in San Francisco that support Goodwill’s mission. This position will collaborate closely with the Mission Advancement leadership team and reports to the Director of Workforce Development. The person in this role will be expected to work out of our San Francisco HQ a minimum of 3 days a week. Some travel is required within the Bay Area.


What We Offer:

  • $75,000-$80,000/annually
  • Medical, Dental & Vision Insurance
  • Retirement Fund
  • Professional Development Training
  • Commuter Benefits
  • Flexible Healthcare Spending Account
  • Mental Health + Wellbeing Employee Assistance Program 

What You Will Do:

  • Recruit, hire, and supervise a diverse team of direct service staff at the CJC   
  • Train staff on best practices and Goodwill processes to improve service delivery to clients and partners 
  • Assign and audit Career Advisor caseloads and conduct regular check-in to ensure compliance standards for client flow are met for enrollment, job placement & training, and retention  
  • Identify and create opportunities for professional development and growth for staff 
  • As a member of Goodwill’s Mission Advancement Leadership Team, accurately present issues that impact your ability to achieve maximum results, provide recommendations, problem solve and implement solutions to achieve outcomes. 
  • Oversee all grant contracts funding career services and employer engagement activities at the CJC including progress towards contract goals, collaborating on program reporting, and spenddown strategies 
  • Develop performance objectives and measurements to ensure consistent, high-quality evaluation and goal setting 
  • Participate in internal and external committee meetings with OEWD workforce providers to increase Goodwill’s presence in the community, including representing Goodwill at community events 
  • Develop outreach strategies to promote Goodwill programming, client engagement, cultivate employer relationships and foster stronger community resource networking 
  • Develop new programing and work closely with our development team to fundraise for continued services and programming  
  • Other duties as assigned 

What You Bring to The Role:

  • 3-5 years of supervisory experience managing teams to deliver workforce development programs with WIOA Title I eligibility requirements  
  • Bachelor’s degree in Social Science, Business Administration or Organizational Development or equivalent is preferred 
  • Have a growth mindset and a passion for helping people continuously improve 
  • Be a strong relationship builder, collaborator, and communicator with experience leading diverse teams, developing an enterprise-wide strategy for program excellence, and engaging community 
  • Possess strong problem solving and cross-functional, cross-departmental, relationship management skills 
  • Understand the employment barriers and industry hiring trends in the SF Bay Area 
  • Respect and have knowledge of cultures, ethnicities, gender, sexual orientations and age groups other than one’s own; able to work effectively with all 
  • Have a working knowledge of databases (i.e. Salesforce, Client Track, Workforce Central), well-developed data analysis capabilities, and demonstrated ability to manage computer operations and applications 
  • Be detail-oriented, strong research skills, and an avid advocate for data quality 
  • Strong project management skills such as planning, implementation, execution and analysis –ability to handle multiple projects simultaneously 
  • Receptive to feedback, willing to learn and embrace continuous improvement 
  • Present a professional demeanor with the ability to exercise discretion and judgment in confidential matters 
  • Embody Goodwill’s values of safety, belonging, and learning 
Salary Description
$75,000-$80,000/annually