The Self Pay Collectors will locate and notify holders of delinquent accounts, attempt to recover payments, and work with account holders to reconcile past-due accounts. 

Duties/Responsibilities:

• Uses accounts receivable system to identify and monitor overdue accounts.  

• Locates and contacts account holders by appropriate means, which may include mail, phone, or personal visits, to notify those customers of delinquent account status and to solicit payment.

• Provides options to customers for debt repayment; establishes repayment schedules based on customers’ financial situations.

• Works with claim billers in resolving patient questions regarding balances or insurance information not previously provided

• Identify and prepares accounts to be turned over to our outside collection agency.

• Handles all legal correspondence and collection correspondence with our attorney and / or our outside collection agency – affidavits, emails, payment reporting, etc…

• Monitors the monthly statement process with our outside vendors

• Records pertinent data on collection efforts and customer financial status on encounters.

• Reviews accounts for applicable refunds, prepares documentation and submits the refunds for approval

• Performs other related duties as assigned. 

• Adheres to the facility’s Standards of Excellence.

Required Skills/Abilities: 

• Excellent verbal and written communication skills. 

• Basic understanding of local, state, and federal debt collection laws.  

• Excellent time management skills.

• Ability to identify issues and offer resolutions.

Education and Experience:

• High school diploma or equivalent required.

• Prior experience in self pay collections required 

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.