Company Overview

Biomerics is a world-class manufacturer and innovative polymer solutions provider for the medical device and biotech industries. As a vertically integrated company, we specialize in designing, developing, and producing medical devices for diagnostic and interventional procedures. We are focused on next-generation solutions for vascular access, electrophysiology, cardiac rhythm management, neurovascular, structural heart, and cardiovascular markets. 

At Biomerics, we are not just a company; we are a community. We are dedicated to our diverse employee base and believe that a strong, skilled, and engaged workforce is the foundation of our continued success. We strive to live up to the Biomerics values in all our interactions. It is an exciting time to be part of our collective team, where personal growth and development are encouraged and celebrated. There is no limit to the impact that can be achieved here at Biomerics. We improve and advance the lives of our employees and patients who depend on our products.

At Biomerics, we believe in integrity, partnership, empowerment and accountability, trust, agility, teamwork, and excellence, and we care. Our team-oriented, customer-focused corporate culture prioritizes building strategic, mutually beneficial partnerships with customers and our team members.

Job Description

This position will be responsible for all Customer Satisfaction functions, enterprise resource planning, software report creation, supporting the front desk when help is needed, and carrying out other assigned duties at the Biomerics, Salt Lake City, UT facility. The Customer Satisfaction position creates a lasting impression of our organization to our customers, so a high level of professionalism, excellent organization skills, the ability to function successfully under pressure, and prompt customer follow-ups are required. 

Job Responsibilities

• Respond and/or confirm customer purchase orders within 24 hours. Follow up on quotes, keep order shipping dates current, create and execute product return authorizations, and answer customer questions. 
• Attend regularly scheduled supply chain planning meetings with the production support team to ensure delivery schedules are met and customers are satisfied.
• Work with the Commercial team on all customer communication, e.g., pricing updates, contract issues, etc., and proactively engage with customers.
• Support developing and achieving key Safety, Quality, Cost, and Delivery performance indicators. 
• Support purchasing through purchase order creation and supplier contact when necessary.
• Engage customers for quarterly or annual blanket purchase orders.
• Respond to shipping inquiries and answer order status questions.
• Verify that all customer information is correct in all customer correspondence and documentation, e.g., purchase orders, sales orders, return authorizations, etc.
• Resolve customer complaints in a timely manner by identifying problems and helping coordinate corrective actions, closing the loop with complete customer follow-up.
• Create occasional needed and/or requested reports in the enterprise resource planning software.
• Can import and interpret data into Excel spreadsheets as needed.
• All other duties as assigned.

• High school diploma 
• 2-5 years of customer service experience in the medical device industry preferred.
• Solid initiative and accountability.
• Results-oriented, with a proven ability to successfully prioritize and manage urgent tasks.
• Strong interpersonal skills that demonstrate kindness and the ability to effectively communicate with internal and external customers, both orally and written.
• Demonstrates success in conflict management and working in a team environment.
• Proficiency with data analytics, databases, and the Microsoft Office Suite.
• Proficiency in NetSuite or other enterprise resource planning software.
• Knowledge and experience working with an ISO13485 Quality Management System is a plus.

Benefits: Medical/Dental/Vision Insurance, Short-Term Disability, Long-Term Disability, Life Insurance, Paid Vacation Days, Paid Holidays, 401k, On-site Fitness Facility.  

Please, No Recruitment Agency calls or emails (we are not using recruitment services for this or any other role posted). 

The salary estimates are estimates from this job board and not a guarantee from Biomerics' salary range. 

Biomerics does not accept non-solicited resumes or candidate submittals from search/recruiting agencies not already on Biomerics approved agency list. Unsolicited resumes or candidate information submitted to Biomerics by search/recruiting agencies not already on Biomerics approved agency list shall become the property of Biomerics. If Biomerics subsequently hire the candidate, Biomerics shall not owe any fee to the submitting agency.