Help Desk Specialist
Description

NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID. Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions. 


Lafayette Federal Credit Union has earned the 2024 Top Workplaces award from USA Today!


Welcome to Lafayette Federal Credit Union Careers!  


Our organization is growing, and we are seeking top-notch individuals to provide support to our members. Our employees are a critical component in our endeavor to be the premier financial partner for every one of our members. 

  • Do you have excellent application support experience with Microsoft Office Suite and a strong technical skill set?
  • Can you provide friendly, professional, and accurate service and support to all members and associates?

If so, then Lafayette Federal may have the perfect opportunity for you! 


We are currently seeking a Help Desk Specialist to join our dynamic team! 


About us:

Our Difference: What makes Lafayette Federal cutting-edge? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! We have been recognized nationally by (1) Newsweek’s America’s Best Bank’s list, (2) we’ve received a 5-star rating from Bauer financial, and (3) we’ve also ranked #12 in S&P Global’ s Top Performing Credit Union’s in 2022 for the second year in a row!


Our Culture: Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community. 


Our Opportunities: Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry.

Requirements

About the role:

We are currently seeking a Help Desk Specialist to join our Information Technology Department. Summarily, this position will provide assistance in ensuring the stable operation of the in-house computer network to include planning, designing, installing, configuring, and maintaining network hardware, software and communication links while providing help desk support to both credit union staff and members.


A day in the life of a Help Desk Specialist will include:

  • Providing Help Desk services to credit union staff including Windows patching, triaging, and resolving help desk tickets as they come.
  • Troubleshooting PC hardware and software problems in a timely manner.
  • Installing appropriate hardware or software within the specified time frames.
  • Handling mobile phone MDM setup, new user creation and terminated employee deletion.
  • Providing friendly, professional, and accurate service and support to all members and associates.
  • Maintaining and adding to technical knowledge of computer hardware and software to ensure the credit union has the ability to achieve its goals as outlined in the current operating plan.
  • Responding quickly to all service requests and ensuring problem resolution as quickly as possible.

Experience:

  • Two to five years of similar or related experience


Top benefits or perks:

Joining Lafayette Federal comes with perks to support you in your personal and professional journey.


We provide employees with a generous benefits package including:

  • Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan) 
  • Fully funded deductible (HMO Plan)
  • 401k employer matching contribution 
  • Income protection with life insurance, short and long-term disability
  • Paid time off & holiday leave
  • Educational assistance
  • Commuter benefits program and more

The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.


*Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer

*EOE/AA/DISABILITY/VETERAN