FedChoice is Hiring!

Assistant Financial Service Center Manager

We are looking for a motivated, member-focused, target-driven team member to join our Financial Service Center as a Financial Service Center Manager. 

What You'll Be Doing...

As the Assistant Financial Service Center Manager, you are the key element of our retail environment. In the 

Financial Service Center (FSC) you will build and maintain relationships and uphold the integrity of our Brand while living out our Mission and Vision and demonstrating our Core Values making the financial well being of our membership altogether better in the areas of savings, loans, investments, credit counseling, eServices and convenience services. This position is primarily responsible for overseeing and directing all operational aspects, member service requests and inquiries. Works with the Financial Service Center Manager and department heads 

to coordinate member service activities with credit union-wide goals and objectives. Provide support and serve as a Financial Service Advisor or Financial Service Center Concierge (Lanham HQ FSC only) as required. Ensures professional relations exist with external vendors and customers. Directs, trains, supervises, and appraises employee personnel. Will also support the Brentwood branch as needed. 

This position will oversee our Lanham Financial Service Center. This position is required to work on Saturdays. 

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Key Areas of Focus...

· Supervises work scheduling and workflow of daily routine operations.

· Ensures operations are conducted in accordance with established Credit Union policies and

with legal and regulatory requirements.

· Develops and implements an entrepreneurial approach to effectively running Center 

Operations and holds the center team accountable for such an approach.

· Assumes responsibility for maintaining proper cash controls.

· Ensures members’ requests and questions are promptly resolved. Handles members’ 

complaints.

· Ensures members are informed of Credit Union services and policies. Counsels members 

regarding their financial needs and services requested.

· Assumes responsibility for the effective administration of FSC functions.

· Any other duties as assigned.
 

When you join FedChoice

You are not joining just another credit union; you are joining a progressive financial institution. At FedChoice Federal Credit Union, we offer an altogether better banking experience for federal employees and their families and an altogether better working experience for FedChoice employees.Our competitive benefits and perks include

· Working  in comfortable attire like jeans and sneakers

· A day off on your birthday

· Learning & Development opportunities

· Tuition Reimbursement

· Employee Assistance Program

· Employee Loan Rates

· Medical, dental, vision, and life insurance

· 401(k) match

· Flexible Spending Account or Health Savings Account

FedChoice is an equal-opportunity employer. 

QUALIFICATIONS

EDUCATION/CERTIFICATION: High school graduate or equivalent. College degree in Business, Finance or 

related field preferred. Additional experience may be substituted for a degree.

EXPERIENCE REQUIRED: At least two years of related experience in a financial institution, with a minimum 

of one year of supervisory experience.

REQUIRED KNOWLEDGE:

? Thorough knowledge of Credit Union services and products.

? Understanding of related legal and regulatory requirements.

? Familiarity with FSC functions, policies, and procedures.

? Must be familiar with and able to use general office equipment and Microsoft software applications 

? Demonstrated knowledge of Financial Service Advisor and loan policies.