Reporting to the VP of Operations & Implementations, this role is responsible for designing, improving, & managing learning and development across ConcertoCare in partnership with subject matter experts across the organization. This includes running the learning management system, managing all training through any modality, overseeing role-specific onboarding plans, planning for in-person market meetings around the country. In true startup fashion, this role may lean in to support in other areas related to learning and development. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Training & Onboarding 

• Design, implement, enhance, and maintain a variety of learning programs for all levels of employees, both virtual and in-person, including onboarding, culture and values, manager development, and industry/role specific knowledge 
• Manage role-specific onboarding plans through ongoing updates and enhancements 
• Leverage various technologies, including Adobe Illustrator, SharePoint Rise 360, with opportunity to use other preferred technologies as well to support this training body of work 
• Ensure deliverables are aligned with the brand and company mission and share a consistent look and feel? 
• Own the LMS and support managers across the organization to ensure training is completed on time 

Event Planning 

• Coordinate behind the scenes the event planning and multi-week training for new markets nationwide 
• Troubleshoot and resolve issues or roadblocks that arise during the onboarding process 
• Manage the training calendar and act as project manager for orientation 

Overall 

• Support development and cultural activities, including ownership of coordinating annual in-person market meetings across the country 
• Apply relevant trends and best practices in adult learning theory and instructional design  
• Update and refine existing learning content and recommend different design applications and layouts that would improve the learner experience? 
• Effectively collaborate and communicate cross-functionally with an array of ConcertoCare employees 

QUALIFICATIONS 

• Minimum Bachelor's Degree 
• 4+ years’ experience working in the healthcare related field required 
• Strong background in instructional design and proficient in Adobe Illustrator 
• Strong organizational with an emphasis on attention to detail 
• Strong communication skills and passion for collaboration 
• Thrives in the fast-paced evolving start-up space with the opportunity to build 
• Energized by new challenges, continuous opportunities to learn, and ambiguity  
• Believe in a growth mindset mentality 
• Willingness to travel up to 35% to support new market implementation and in-person market meetings nationwide 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Base Salary/ Wage Range $90,000 to $110,000 plus annual bonus. Compensation for the role is commensurate with the candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits.