Regional Property Operations Manager
Job Type

We are seeking a highly motivated Regional Property Operations Manager to join our awesome team here at Fairlawn! The ideal candidate will embody Fairlawn’s core values: Be Kind, Own It, Be Flexible, and Always Improve.

Based in Champaign, IL, the Regional Property Operations Manager is accountable for the successful operations of a portfolio of properties and communities in the Champaign-Urbana region. This includes ultimate ownership of talent, training on and execution of the property management process, and keen oversight of the leading indicators of successful property performance. The Regional Operations Manager would have strategic and operational roles in the onboarding of assets, as well as providing ongoing management and leadership to Property & Market Managers. The Regional Operations Manager reports to our Director of Residential Property Management and has frequent support from and interaction with all corporate functions within Fairlawn Real Estate.

What will you do? 

Join our team and be the driving force behind a community where kindness, flexibility, ownership, and continuous improvement are not just values, but a way of life. Here's what you'll accomplish:

  • Champion Our Values: As a beacon of our core values, you'll inspire and lead our Champaign-Urbana Team, fostering an environment where everyone thrives.
  • Empower and Lead: You'll recruit, train, and guide our team members, empowering them to excel in their roles and take ownership of their responsibilities, while ensuring accountability every step of the way.
  • Drive Performance Excellence: Lead dynamic meetings to showcase our achievements and address any challenges, ensuring our communities and portfolios meet and exceed performance goals.
  • Flexible Support: Be the hero our team needs by providing flexible support, stepping in during absences, and boosting capacity during peak periods, always ensuring smooth operations.
  • Strategic Partnership: Collaborate with our Fairlawn team to set rents, conduct market research, and define leasing objectives, shaping the success of our properties.
  • Financial Stewardship: Contribute to budget planning, monitor progress, and ensure financial goals are met, guaranteeing the sustainability and prosperity of our endeavors.
  • Elevate Standards: Maintain impeccable property standards through regular inspections and audits, ensuring our residents enjoy the highest quality of living.
  • Exceptional Customer Service: Handle escalated resident services with care and efficiency, fostering positive relationships and satisfaction among our community members.
  • Leadership in Transition: Provide unwavering leadership and support during property turnovers, ensuring seamless transitions for residents and staff alike.
  • Compliance Expertise: Master lease terms, policies, and regulations, ensuring full compliance with Fair Housing Laws and fostering an environment of trust and legality.
  • Roll Up Your Sleeves Mentality: Embrace challenges and opportunities alike, ready to pivot and jump in wherever needed, ensuring our success as a team.

Why should you work here?

  • Competitive Pay + Incentives and Bonus. We are ready to invest in you!
  • Medical, Dental, Vision, and Life Insurance - Starting First Day of Employment - to access care for positive health outcomes and your overall well-being
  • Employee-sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.S.A. Accounts to avoid costly medical expenses due to gaps and ensure that all your medical needs are met
  • 401(k) Retirement Plan with match to invest in your future wealth and retirement
  • Paid Vacation, Sick Leave, and Holiday Pay to help you reset and come back rejuvenated and refreshed
  • Monthly company events to promote team cohesion
  • Wellness Days to focus on being your best self. We want you to have time to disconnect and recharge in a way that works for you
  • The opportunity to work for a growing organization where you are valued and can have a direct impact
  • Quarterly off-site meetings with your manager to celebrate wins, issues solve and ensure you are set up for success. Plus, the process is rewarding, and the results are great for your career

Who you are – We’d love to hear from you if you:

  • Have at least 7 years progressive of management/operations experience, with a strong customer service background, preferably in property management or hotel management
  • Have at least 3 years of people/supervisory experience
  • Have a bachelor’s degree OR 5+ years of Property Management Experience in lieu of a Bachelor's Degree
  • Preference to candidates holding at least one industry designation/certification (Such as CPO, COS, ARM, CPM, HCCP, etc.)
  • Are proficient with relevant technology (e.g., Microsoft Office, AppFolio, Outlook) and can easily adapt to changing technology
  • Experience working with financials, budgets, customer service, and sales skills
  • Demonstrate superior attention to detail, high energy, and a positive attitude
  • Have the ability to give and receive real-time feedback with a positive mindset
  • Have excellent written and verbal communication skills
  • Have a strong understanding and experience with budgets and overall financial reporting
  • Embody our core values: Be Kind, Be Flexible, Own It, and Always Improve

Some additional things you will need:

  • A valid driver’s license and dependable transportation. Limited in-town usage of personal vehicle for errands, any out-of-county personal mileage reimbursed at the Federal rate
  • Flexibility to be “on the go,” regularly visiting properties and working from multiple locations
  • Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year)
  • To serve as one of the emergency contacts for the community. Availability to be on-call and assist in after-hours emergencies
  • To be able to complete the physical functions of the position (including lifting requirements if any)

We are seeking candidates who demonstrate a strong alignment with the requirements listed above. While meeting all qualifications is preferred, we understand that exceptional candidates may bring comparable experience and skills to the table including prior experience at Fairlawn Real Estate. We value diversity of thought and experience, and we are committed to considering all applicants [internal and external] and to identifying and selecting the most qualified applicant for the role. 

Supervisor Responsibilities: Yes   

Fairlawn Real Estate is a fast-growing real estate firm managing approximately 5,000 units throughout Central Illinois and Indianapolis. Our company uses the Entrepreneurial Operating System (EOS) to run and help grow our business – the tools from EOS contribute to finding the right people and putting them in the right roles, effectively solving issues as they arise, and building a culture of accountability. In short, it gets everyone on the same page and working toward the same goals. If you have an ownership mindset and take pride in all the details, joining our team may be perfect for you!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.