General Summary of Duties

Guest Services Associates are highly motivated individuals who provide exceptional customer service during regular Museum hours and at special events. The Guest Services Associates transact at the Admission Desk and Museum Store. They actively promote programs and events; respond to email, inperson, and phone inquiry; collect and report on visitor metrics; and support other administrative tasks. Candidates should be team players capable of working in a fast-paced professional environment. Qualified applicants will have previous customer service experience and an interest in African American History and Culture. The position requires attention to detail, punctuality, and availability on weekends and some evenings for events. As front-line ambassadors, The Guest Services Associate provides assistance across in-person, phone, and online channels.

Essential Duties of the Position:

• Process admissions for all museum visitors, including assisting school group and tour group admissions processing.
• Provide outstanding customer service to museum visitors by creating a friendly, welcoming and informative environment for all museum guests.
• Cultivate knowledge of museum operations, history, exhibits, and membership program information to provide accurate information to museum visitors and guests
• Promote membership sales by informing visitors of membership benefits
• Perform daily register opening and closing procedures in accordance with policy and procedure.
• Prepare nightly paperwork for accounting department.
• Responsible for replenishing brochures/pamphlets/flyers to exhibits
• Answer incoming phone calls to the museum and direct them to the proper party.

• Two or more year’s customer service experience required.
• One or more years cashiering experience in a fast-paced admissions-related environment (i.e. museum, entertainment, theme park, movie theater) preferred.
• Membership sales environment experience is a plus
• Proficiency in data entry in a PC environment and knowledge of database and office systems.
• Demonstrate aptitude to learn, use, and apply appropriate customer service selling techniques as part of a team-centered, customer-focused environment.
• Excellent customer service skills, attention to detail, and ability to problem solve.
• Must be productive and approachable while working in a public space.
• Demonstrate enthusiasm for delivering excellent customer service, with a positive attitude and a strong desire to learn about natural and cultural history.
• Excellent verbal and written communication skills.
• Must possess a desire to work with the public.
• The position is required to work weekends on a regular basis and evenings as needed.

Work Conditions

• Works outdoors in warm weather conditions during festivals and special events.
• Must be able to lift 35 lb. boxes or equipment.
• Requires the use of a computer.
• MUST be available Tuesday-Sunday.
• Position regularly works weekends, nights and holidays.
• Part Time position averages between 25-30 hrs per week.