Job Title: SVP of Club Services  

Division: Executive 

Location: Program Support Center

Status: Full-Time, Exempt

Salary: $115K - $160K

Reporting to the CEO, the SVP of Club Services (SVP) will be responsible for the implementation and management of SMBGC’s Club operations, risk management, and execution of community engagement projects. The SVP will oversee multiple direct reports and have responsibility for all Club Services (oversight of 10+ Club locations).

The SVP’s responsibility will center on SMBGC’s strategic planning and the strengthening of the organization’s capacity to fulfill our vision: We believe all kids will have the opportunity to achieve their greatest potential. In addition, the SVP will deliver strong outcomes within a culture that embraces learning and continuous improvement. The SVP serves as a primary liaison with external partners on implementation and execution of Club operations and services. The SVP will be a member of SMBGC’s executive leadership team and must have a demonstrated track record leading in the communities served by SMBGC and understanding of operations and risk management. The SVP must have the ability to quickly gain the trust and confidence of colleagues at all levels. 

The SVP will be a leader in the truest sense: visionary, a builder, innovator, and focused on results to enhance and optimize SMBGC’s operations. The SVP will excel at balancing patience with urgency given the demands of this multi-faceted role.

Specifically, the SVP will be responsible for:

Executive Leadership:

• Serves as a critical member of SMBGC’s senior leadership team and participates in executive team meetings. Collaborate across the organization to facilitate and achieve the vision, mission, and strategic goals of organization.

• Establishes credibility throughout the organization and with the Board of Governors as an effective developer and implementer of solutions to business challenges. Will work with the Board of Governors to ensure the realization of organization goals. 

• Serves as the staff liaison for the Safety & Real Property Committee. 

• Executes the roadmap that is in line with the SMBGC’s overall strategic plan and continually identifies opportunities for both short and long-term enhancements to our Club operations.

• Informs strategic grants and partnerships supporting the growth of the organization and financial sustainability. 

• Leads the implementation and excellent execution of the grants and partnerships. 

Club Operations:

· Serves as an exceptional hands-on operator who does not shy away from stepping into the details of operational activities and driving priority outcomes for a large organization. 

· Leads the financial management for all Club sites across the organization, ensuring financial sustainability and well-resourced Club operations and services. 

· Manages budgets for all Club sites across the organization, ensuring financial sustainability and well-resourced Club operations and services. Collaborates with Impact (Programs) to understand the fabric of grant funding across Clubs. 

· Leads Club member recruitment strategy through high-yield engagements, channels, and events across all Clubs. 

Safety & Risk Management:

• Develops and ensures compliance with SMBGC’s policies and procedures for risk management and emergency responses, as well as state childcare licensing rules, mandatory reporting laws, school policies, and national Boys & Girls Club charter guidelines.

• Executes annual BGCA external assessments, annual policy updates, and annual Safety-related training. Ensures the implementation of quality assurance across all Club sites and services to ensure an excellent experience for children. 

• Leads the response and resolution of all Club-level incident reports and parent complaints within established SLAs and with excellent documentation. Collaborates with HR for all personnel related investigations and complaints as deemed appropriate. 

• Informs the development and implementation of the organization’s professional development and training strategies for its employees, specifically related to safety, risk management, and other compliance training. 

• Executes the intake and fulfillment of Club-based donor, community, and group volunteer events. Planning, logistics, and execution is completed by assigned Club Operations Director.

• Leads organization Club member recruitment strategy through high yield engagements, channels, and events. Ensures all Club locations operate at their ideal capacity and/or manages payroll accordingly. 

Data Analysis: 

• Develops and reviews weekly, monthly, and quarterly departmental scorecards to ensure all operational goals at meet or exceeded and Club sites are at optimal capacity. 

• Champions the implementation of core business software that allows SMBGC to integrate is HR data and Club data to ensure excellent operations and use of resources. 

• Develops and reviews semester incident reports for year over year comparisons and insights into organization’s risks. 

Team Management:

• Leads a team of direct and indirect reports by providing support, coaching, and feedback, supervision, and guidance to ensure a high performing team. 

• Manages team performance with clear performance objectives and enforcement of excellent internal controls. 

• Establishes and continuously evaluate the department’s performance metrics, team structure, and annual plans for continuous improvement. 

• Provides team members with professional and personal growth through ongoing talent management practices including leadership development, skill development, and position-specific articles/books/training.

• Provides clear performance standards for Club Directors, Program Managers, and Site Coordinators. Addresses performance concerns with direct, immediate, and specific feedback through organizational processes and practices, including but not limited bi-annual reviews. 

• Bachelor’s degree from a regionally-accredited institution of higher learning in education, human or social services, law, criminal justice, risk management, or a related field of study.

• Minimum of fifteen (15) years of professional experience in recreation or operations, with at least five (5) years of experience in a leadership role at a large organization overseeing multiple program site location and multiple director reports. 

• Specialized degrees or certifications in safety, risk management, or child protection.

• Ability to establish and maintain effective working relationships with Board members, administrative staff, Club staff, volunteers, community groups and other related agencies.

• Candidates must be able to pass a drug test, criminal and driving records investigation.

• The successful candidate will primarily work indoors. Accordingly, the ability to use a variety of equipment including janitorial and office equipment is required. The job requires the ability to stand for extended periods, kneel, reach, bend, and lift objects weighing more than 25lbs. Outdoor work and moderate physically demanding activities may be required on occasion. 

• The ability to read and write is necessary to complete reports and properly document program and organizational data.

• A valid driver's license and ability to be insured under the company's insurance policy is also a requisite.