This role requires a dynamic individual with strong leadership, communication, and problem-solving skills, capable of driving operational excellence and fostering positive relationships both internally and externally. The position plays a pivotal role in overseeing and managing the operational activities within a designated region. You will be responsible for ensuring alignment with the company's overarching goals and strategies while driving excellence in performance, customer satisfaction, and profitability across multiple locations. Develops common direction and emphasized customer satisfaction with all business partners and team members. The position reports directly to the Operations Manager.
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• Drives increase in per unit sales and profit through implementation of our marketing and branding initiatives
• Achieves sales, profit, quality and customer service goals
• Monitors customer service, product quality, sanitation/HACCP protocols and product compliance
• Work with the Store Teams to control cost and maintain consistency
• Trains, motivates, and develops Supervisors, Company Chefs and Franchisees to achieve high level of morale and efficient use of human resources
• Develops strong working relationships through our retail and food service partners’ organization to insure that our Company remains the preferred supplier of its products
• Recruit Franchisees
• Visits units regularly to inspect operations while ensuring chefs follow all food safety guidelines
• Interfaces with existing clients to maintain satisfaction and retention
• Resolves client and customer satisfaction related issues
• Projects and practices consistent ownership attributes, which provides a high level of customer service at all points of contact.
• Prefer Bachelor’s degree or 3-5 years related experience
• Sushi experience highly preferred
• Proficiency in Microsoft Office
• Strong organizational, problem-solving, and analytical skills
• Proven ability to handle multiple projects and meet deadlines
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Creative, flexible, and innovative team player
• Ability and flexibility to travel as required
• Proven ability to mentor and develop successful team members