Genetic Counseling Assistant Lead (GCA Lead)

At Genome Medical, we are dedicated to providing greater access to genetic care for our patients! Accelerate your career as a Genetic Counseling Assistant Lead (GCA Lead) today with Genome Medical. 

We are also committed to providing our employees with the support they need. The base salary for this position is between $57000 - $62000 per year. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level and competencies.

We offer medical, dental and vision packages as well as many other perks to make your benefits package truly customizable to you and your family’s needs. 

Some of our benefits include:

• Flexible PTO Plan
• Paid Personal Leave
• Paternity & Maternity Leave
• 401k Match
• Up to $500 remote office reimbursement
• AD&D Short & Long-Term Disability
• HSA & FSA Medical and Dependent Care
• Life Insurance
• Pet Insurance

And much MORE!

We are currently seeking an experienced individual to join our growing team. This role may be right for you if:

• you are adaptable and open to working in a dynamic role. 
• you are looking for professional growth and an evolution of responsibilities. 
• you are passionate about providing exceptional customer service in a timely and accurate manner.
• you are looking to be a mentor and leader and proactively address issues and changes as needed.

Position Summary: 

Our Genetic Counseling Assistant Lead (GCA Lead) reports to the Director, Clinical Support and Analytics and other leadership. Some of your responsibilities and essential duties may include:

Supervisory Responsibilities:

• Responsibilities of the Genetic Counseling Assistants include note preparation, records review, test ordering, and prior authorizations. As the GCA Lead, you will supervise these activities and will also have the responsibility to complete these tasks. 
• Lead and motivate direct reports to support genetic counseling service delivery in an efficient and effective manner from initial onboarding to providing ongoing training through improvement initiatives and corrective actions as needed.
• Ensure proper equitable distribution of work across the team and addressing changes and issues in an efficient manner.
• Coordinate staff work shifts and PTO coverage to ensure appropriate coverage at all times.
• Work closely with the GCA Leaders to conduct hiring, staff evaluations, and proactively address potential issues within the team.
• Provide ongoing assistance to develop and implement Standard Operating Procedures (SOPs) for the Clinical Team.
• Manage, monitor, and report daily operations and case volumes and metrics. Utilize this data to proactively identify potential issues. 
• Act as a mentor and leader for all GCA staff members and communicate operational changes as needed.
• Work in collaboration with the team to achieve performance goals & metrics to meet business needs. Help to establish dashboards and review metrics with GCA team members.
• Assist team members with challenges and problem solving in real time to provide support for any concerns that need to be escalated.
• Actively identify opportunities for time savings and quality improvements for more efficient and efficacious clinical care.
• Perform case evaluations with staff and compile findings to assess patterns.
• Have in-depth understanding of all GCA responsibilities and workflows to provide oversight of the team and assist with the daily tasks.
• Be a versatile leader who thrives in fostering team cohesion amidst dynamic change, infusing positivity into every challenge and inspiring their team to adapt and excel together.  
• Additional Responsibilities: 
• Act with integrity to build trust in all interactions with the GCA team, patients, clinical providers, and all internal and external stakeholders.
• Act as a liaison between outside physicians and Genome Medical care providers including coordination of referrals, collection of and distribution of medical records as needed.
• Escalate patient issues as needed and demonstrate an appropriate sense of urgency throughout case management.
• Understands and ensures compliance with a HIPAA compliant environment to be able to deliver quality care as a customer advocate.

Hours:

• This is a full-time, remote position with availability needed to work 11am-8pm EST/8am-5pm PST.

and Qualifications:

• Bachelor’s degree and 3+ years’ experience in a customer care position is required, preferably in healthcare. Prior experience as a GCA strongly preferred. 
• Prior supervisory experience is preferred. The ability to lead in a remote, team-centered environment is a plus.
• Demonstrated proficiency in Microsoft products, Google Suite, telemedicine platform, EHR, and online scheduling systems. Familiarity with pedigree software preferred.
• Strong organizational skills to facilitate information, meet set metric expectations and execute accurate completion of all required procedures.
• Ability to effectively manage various requests and questions while maintaining a customer centric approach. 
• Strong interpersonal skills and ability to work as a team player that builds trust and aspires to exceed performance expectations.
• Excellent communication (verbal, written and listening) skills and able to collaboratively engage with all customers, patients, and teammates. 

About Genome Medical:

Genome Medical™, the leading telegenetics care delivery company, is making genetic care accessible and actionable for patients through seven-day a week access to genetic services. By partnering with health systems, providers, labs, and biopharmaceutical companies, Genome Medical expands the reach and impact of genomic medicine. The company helps its partners deliver clinical risk assessments for patients, genetic test recommendations and ordering, pre and post-test genetic counseling through its team of expert genetic counselors and personalized care plans. Its advisory services team uses an evidence-based approach to help partners evaluate and develop scalable, efficient, and successful genetics programs. In addition to ranking No. 663 on the 2023 Inc. 5000 list of fastest growing private companies in America, Genome Medical is the recipient of MedTech Breakthroughs 2023 “Genomics Innovation Award'', has been honored as “The Best Digital Health Company to Work For” by Rock Health and the “Top 50 in Digital Health” by Fenwick & West and Goldman Sachs. Genome Medical is headquartered in South San Francisco. To learn more, visit genomemedical.com and follow @GenomeMed.

Genome Medical is proud to be an equal opportunity employer and committed to creating a workforce that encompasses all cultures and differences. We celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Information collected and processed as part of your Genome Medical profile, and any job applications you choose to submit are subject to Genome Medical’s Candidate Privacy Policy.