REPORTS TO: Program Manager, Coordinated Entry

STATUS: Non-exempt, salaried, full-time

LOCATION: Chicago, Illinois, (Hybrid/in-office schedule)

SALARY RANGE: $44,770 - $59,400 (commensurate with experience)
 

ABOUT ALL CHICAGO MAKING HOMELESSNESS HISTORY (ALL Chicago MHH):

All Chicago MHH’s mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home.  On any given night, nearly 6,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes.

All Chicago MHH prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community’s collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago MHH brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.

We bring a sense of collaboration to our work and actively seek solutions through partnership! Come to work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at www.allchicago.org.

Position Summary:

We are looking for a Program Coordinator to serve a critical role in coordinating and carrying out program support, administration, and collaboration with provider partner agencies for the Coordinated Entry System. The Coordinated Entry System is responsible for identifying and assessing the needs of people experiencing homelessness and connecting them to housing and resources. The ideal candidate will be familiar with the Chicago homeless service system. They will have excellent written and verbal communication skills and the ability to manage various activities and responsibilities simultaneously. The Program Coordinator will hold primary responsibility for planning and coordinating housing access events for people experiencing homelessness who are prioritized for housing per the Coordinated Entry System Prioritization Plan. 

Desired Core Competencies:

• Communication: Communicates clearly and collaboratively through written and verbal methods and with diverse stakeholders. 
• Detail orientation: Able to process and organize a lot of information, complete detailed tasks, and remain organized. 
• Critical thinking: Approaches problems methodically and creatively. Uses curiosity to ensure understanding of problems and propose solutions. 
• Facilitation: Facilitates effective meetings with partner agencies, manages conflict, and promotes joint problem solving.
• Collaboration: Works collaborative with all stakeholders, holds space for multiple perspectives, and generates buy-in to CoC community standards and best practices.

Position Responsibilities: 

• Plans and implements in-person housing access events (including Accelerated Moving Events) for people experiencing homelessness, including coordinating event space, scheduling staff and partner agencies, and overseeing event operations.
• Provides crisis intervention as needed.
• Refers people experiencing homelessness to housing programs, adhering to the current Coordinated Entry System Prioritization Plan.
• Develops and delivers training materials and resources for housing providers.
• Works collaboratively with internal and external partners to problem-solve when barriers arise.
• Creates and implements tools for monitoring Coordinated Entry System referral data trends and outcomes.
• Implements Coordinated Entry System policies related to referrals, housing transfers, data entry, and grievances. 
• Coordinates and facilitates System Integration Team meetings, supporting the case conferencing of participants referred to housing through Coordinated Entry.
• Completes timely and accurate data entry in HMIS, iCarol, and other databases as required. 
• Generates reports on program activities and outcomes for funders and other stakeholders/
• Provide technical assistance by presenting information, discussing challenges, and identifying needs.
• Develops understanding of HUD and Chicago CoC rules and regulations related to Coordinated Entry; creates materials to support others in understanding how to demonstrate compliance with them.
• Plans, schedules, and facilitates workgroup meetings with external partners; takes meeting minutes and sends out follow-up items.
• Gathers feedback from stakeholders, including people experiencing homelessness, on their experience with the Coordinated Entry System.
• Raises challenges with Program Manager to support troubleshooting, as needed. 
• Responds to housing providers, community members seeking housing resources and assistance, and to grievances regarding the Coordinated Entry System.

 Qualifications:

• Bachelor's degree in social work, human services or a related field, or an equivalent combination of education and experience.
• Possessing 2-5 years of experience in the field(s) of homelessness service delivery and/or housing is strongly preferred.
• Experience with crisis intervention and de-escalation.
• Experience with HUD-funded programming, Coordinated Entry and/or the Homeless Management Information System (HMIS) is preferred.
• Excellent skills with Microsoft Office products including Excel, Word, PowerPoint, and Outlook.
• Ability to prioritize, meet deadlines and manage changing priorities.
• Ability to respond effectively to inquiries, complaints, or concerns, as presented by staff, consumers, service providers, and other stakeholders.
• Fluency in spoken and written Spanish preferred, not required.

Compensation 

We offer a comprehensive benefits package which includes medical, dental, vision insurance, and disability, employer-matched retirement plan, paid leave, and more.

To Apply: 

• Please submit cover letter, resume, and salary range requirement