High Country Community Health (HCCH) is located in the mountains of North

Carolina’s beautiful “High Country” and provides quality, patient-centered, culturally

appropriate, affordable and compassionate care that serves the whole person. HCCH is

headquartered in Boone North Carolina, and operates nine medical, dental, and

behavioral health clinics all about an hour away or less from Boone.

This full-time IT position is responsible for providing local area network and wide area

network technical, configuration, administration, and maintenance services, and

providing network-related support to all end users. Work involves planning,

administrating, monitoring, maintaining, updating, documenting, and troubleshooting all

network-related hardware, Windows servers, software, operating systems, services, and

network resources. This person will ensure all computer resources function correctly on

the network, and this includes servers, routers, hubs, switches, wireless access points,

work stations, printers, copiers, scanners, computer peripheral devices, disk storage

devices, firewalls, filters, data backup devices and services, internet service provider

services, copper and fiber cabling systems, interface devices and all other network related

resources.

The position also helps provide VoIP phone system technical, administration,

maintenance and support of all telecommunication systems, services, hardware, and

resources. This includes phone, fax, call accounting, and long-distance phone services.

Our electronic health records system (EHS) is currently remote hosted off site by our

software vendor. We utilize Microsoft Windows, Windows Server, MS Office Suite,

Google Suite, and other business, clinical, and report generation software applications.

Duties to Include:

• Ensure that all system data is backed up and retained according to established IT Department, organizational, and regulatory policies and procedures.
• Perform, monitor, and continuously test all data backup and file archiving functions
• Participate in the development and execution of the IT disaster recovery plan
• Function as the security administrator for the computer network to ensure that proper user access accounts and all regulatory and organizational security compliance standards are maintained
• Configure, install, implement, upgrade, monitor and maintain all network devices (switches, hubs, routers, firewalls, servers, etc.)
• Facilitate the installation, upgrading and migration of all network equipment and software, including, but not limited to servers, operating systems, utilities and third-party products
• Administer and monitor Virtual Private Networks, and monitor the network firewalls
• Maintain and troubleshoot all Internet, broadband, and data communication capabilities and resources.
• Monitor system, security, and performance logs and generate meaningful reports issued to the appropriate parties
• Add, modify, maintain, and remove user computer access accounts while following computer industry, regulatory agency, and organizational security protocols, policies, and procedures.
• Ensure that all appropriate anti-virus, anti-spam, and cyber security controls are in place and functioning
• Maintain and monitor the security of the network, investigate and report security breaches; collaborate with the Director to ensure continuity of security measures; research and recommend solutions to security problems
• Research appropriate new networking technologies and services, and make recommendations as to what network equipment, software, systems, and services would be best to acquire
• Support efforts to maximize the use of electronic health record systems in all areas of the organization
• Provide and maintain all company email services and resources
• Directly provide, help escalate, and monitor IT help desk network support activities
• Assist with creating and maintaining workstation images and software package deployments

The Ideal Candidate Will Demonstrate:

• Expert knowledge level on network security, data communications, IP based
• networking, network hardware and software, proxy and firewall concepts, Windows Server, networking switches
• Excellent knowledge of PC hardware and OS support. Good knowledge of customer support principles and techniques
• Ability to utilize diagnostic tools, service aids, and other product information to resolve equipment failures
• Demonstrates positive interpersonal and customer service skills to courteously deal with and establish and maintain effective working relationships with co-workers, outside vendors and the public.
• Experience in IT customer service and support for 200+ users at multiple sites
• Ability to maintain confidentiality of restricted or private patient health information
• and records and effectively handle sensitive matters
• Strong technical understanding of LANs, WANs, WLANs, VPNs, TCP/IP,
• subnetting, DNS, cyber-security standards, and firewall policies.
• Expert-level knowledge of networking services, Active Directory, and common
• networking protocols,
• Experience handling network security issues (viruses, malware, social engineering)
• Experience with VoIP phone systems
• Communicate well and make meaningful contributions when working with groups of people in a team setting
• Excellent Communication, time management, and project management skills

Desired Education & amp; Training:

• Bachelor’s degree in Computer Science, Systems Engineering, Network
• Administration or related field, or an equivalent combination of education and work
• experience preferred.
• Certifications in Cisco CCNA, CompTIA Network+ or Microsoft certifications in
• Windows Server and Windows Client, A+, Net+, CCNA preferred
• Two to ten years of experience as a network administrator preferred
• Experience with providing support in a healthcare environment preferred

Travel Requirements:

• Some auto travel between local sites.
• Employee must live within an hour of Watauga County