Bilingual Community Health Worker - Promotore

Full-Time

San Diego, CA

Description

Mid-City Community Advocacy Network (Mid-City CAN) is a community collaborative comprised of hundreds of partners and thousands of residents in San Diego’s communities of color.? Centered in the City Heights Community, Mid-City CAN’s mission is to create a safe, productive, and healthy community through collaboration, advocacy, and organizing. In its 35th year Mid-City CAN plays an essential role in the San Diego Region by facilitating dialogue, identifying common issues, spearheading advocacy efforts, building power, and training residents to take leadership roles in affecting change. Some of our campaign wins include $5.1 million towards two skate parks and a recreation center, the Halal school lunch program, and a reduction in youth transit fares.  

Bilingual Community Health Workers are formally titled Neighborhood Captains at Mid-City CAN and are commonly also known as Canvassers or Promotores. Reporting to the Civic Engagement Director or Program Coordinator Neighborhood Captains are part of a team who do direct home-to-home outreach through door-knocking, phone-banking, texting, and community events. The team’s current campaign is dedicated to educational engagement for extreme heat conditions, water conservation and navigating the ITIN process for qualified community members. Hours are typically? Monday – Friday 11:00am to 7:30pm and alternating Saturdays as assigned 9:00 am to 5:00 pm but may be subject to change according to program needs. Program periods may range from a few days to several months, with 1 to 2 programs in a 12-month period. We are currently participating in Medi-Cal outreach aligned with the Enhanced Care Management program ending in December 2024. The Community Partnerships and Strategic Communications (OCPSC) program is expected to begin May 1st and continue through January 31, 2026.  

Key Duties and Responsibilities 

• Conduct bilingual outreach campaign with the goal of engaging community members in public opinion or participation with various programs and Mid-City CAN. 
• Conduct bilingual door-knocking, walking, phone-banking, tabling at community events, house meetings, and other hands-on activities as assigned. 
• Initiate contact with people in public areas and/or at their homes to optimize outreach 
• Conduct in reach and outreach activities designed to increase awareness of and enrollment in Medi-Cal Enhanced Care Management, Extreme heat conditions, water conservation, and ITIN information 
• Engage in community events, take surveys, and/or sign petitions 
• Maintain a positive, personable, outgoing, and enthusiastic attitude 
• Arrive to work location on time and follow program script 
• Collect and return contact responses to the program, survey, or script 
• Meet the required number of contacts (phoning and/or canvassing) 
• Participate in daily reflections at the end of each shift 
• Wear Mid-City CAN field uniform (provided), use mobile technology (provided), and ware PPE (provided) as required 
• Attend staff meetings and trainings 
• Other tasks as assigned across organization levels. 

The duties listed above are intended as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. 

Knowledge, Skills, and Abilities

• Under 18 must obtain work permit. 
• Experience canvassing or phone-banking and familiarity with community engagement or previous work as a canvasser/community health worker is a plus and not required. 
• Bilingual (Spanish or Other language) required. 
• Possess a passion for social justice that translates to daily interactions. 
• Ability to self-direct, take initiative, and work independently, while also being able to work as part of a team when assigned to do so. 
• Ability to work with and maintain positive relationships with diverse constituencies and sensitivity in dealing with diversity issues including race, gender, sexual orientation, economic status. 
• Flexible and ability to adapt to learning new ideas and concepts, responding to changes and last-minute requests.  
• Ability to work in-person (or at home if required by health orders), in accordance with California State Health Order and County of San Diego Health Orders, all worked is expected to be in-person. 
• Exude professionalism on the job and maintain emotional composure. 
• Excellent interpersonal skills, ability to maintain etiquette in a professional environment, and exude a positive attitude. 
• Access to reliable transportation and willing to use it for job-related tasks. 
• Access to cell phone and email account for work purposes. 

Health, Safety, and In-person Work? 

• Strictly comply with all applicable public health orders and organizational safety protocols.? 
• Work as part of a team among colleagues to assist with unforeseen health-related projects.? 
• Conduct work in person as health orders allow (PPE provided as needed), most work is expected to be in-person with hybrid options.? 
• Be flexible to adjust to changing safety protocols and health orders as needed.? 

Physical Requirements and Work Environment: Work is performed in an office or community setting; employee regularly sits at a computer station and operates electronic equipment 6 to 8 hours per day; occasionally lifts, carries, and positions objects weighing up to 20 pounds. Position involves regular use of a computer and keyboard, telephone, and face-to-face communications; employee should be able to communicate clearly and professionally in all of these manners. Position works in community settings, may be standing at even table, and walks neighborhood for several hours on as needed basis. The employee may spend periods of time sitting, standing, or walking. Employee required to work in-person and adhere to health and safety protocols which may require wearing of facial mask covering nose and mouth for several hours and/or gloves or other PPE (provided). If required by health orders, employ may have to work virtually at home requiring use of virtual meeting technology for several hours requiring focus on a computer screen. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Compensation:?The hourly wage range for this part-time, non-exempt position is $25.00-$29.00 per hour, commensurate with work experience, skills?and educational background.