Job Mission

Our mission is to ensure every client receives exceptional care that meets their needs and exceeds their expectations. By conducting regular quality assurance visits, we ensure that care plans are followed, clients are satisfied, and caregivers are performing at their best. We aim to provide thorough training, address any concerns promptly, and support new clients during their first shift. We value attention to detail, excellent communication, a client-centric approach, and a growth-oriented mindset to continually enhance the quality of our services.

Job Summary:

As a Lead Caregiver aka Care Captain, at Careworks Health Services, you will play a crucial role in maintaining and enhancing the quality of care provided to clients by supervising and supporting caregivers. This position requires a combination of clinical expertise, managerial skills, and a commitment to excellent care standards.

Key Responsibilities:

• Training and Support: Guide and mentor caregivers in the field to ensure they deliver high-quality care consistent with established standards. Conduct hands-on training sessions and provide continuous feedback.
• Quality Assurance Visits: Regularly schedule and conduct unannounced visits to clients to monitor and ensure the quality of care provided. Assess and address any deviations from the care plan.
• Backup Caregiver: Act as a substitute caregiver for last-minute shift cancellations, ensuring that client care remains uninterrupted and of high quality.
• Record Maintenance: Keep detailed and accurate records of visits. Prepare and submit reports on quality assurance activities and outcomes.
• Issue Resolution: Promptly respond to and resolve any issues or complaints raised by clients or their families. Act as a mediator to facilitate communication and problem resolution between staff and clients.

WHAT A TYPICAL DAY LOOKS LIKE:

AM

• Cover canceled shifts: Respond to any immediate caregiver call-offs, ensuring clients receive uninterrupted care.
• or Train caregivers in the field: Conduct morning training sessions with new or current caregivers, focusing on hands-on skills and care procedures. (
• or  Onboard new clients

PM

• Quality Assurance Visits: 2-3 day: Perform in-field quality assurance checks, ensuring care plans are followed, clients are satisfied, and caregivers are performing well.
• Collecting and Updating Documents: During QA visits, collect timesheets, care notes, and other necessary documents from caregivers and clients.
• Administrative Tasks: Submit collected documents, update records, and ensure all paperwork is accurate and timely.
• Planning and Scheduling: Plan and schedule the next day’s QA visits, training sessions, and potential shift coverage.

Performance Metrics:

• Visit at least 30 clients each month (with 100% private pay and veteran clients visited)
• Conduct 5 training sessions per month 
• Ensure 100% of new clients have care plans binders by first week
• 100% Care binders have updated care plans
• Client and caregivers: 90% satisfaction scores
• Increase billable hours by 20 hours each month.
• 4 new client referrals per month from visits
• Client and caregiver satisfaction: 90%
• Shifts covered due to call-offs: 100%
• Response time to cover shifts: <1 hr

Qualifications:

• At least 5 years of experience in home care or a related field.
• Active CNA or HHA license
• Great communication and people skills.
• Ability to train and mentor caregivers.
• Flexible with scheduling and able to work in a fast-paced environment.
• Valid driver’s license and reliable transportation.
• professional references

Preferred Qualifications:

• Bilingual
• Experience with electronic health records (EHR) systems.
• CPR and First Aid certified.

Benefits:

• 10 days Paid Time Off (PTO)
• 6 paid holidays
• 50% medical and 100% dental benefits
• Access to a concierge doctor
• Flexible work hours
• Individual and Team bonuses
• Full-time position (40 hours per week)

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** We believe diversity makes us stronger, so we’re committed to creating an inclusive environment for everyone. No matter your story, your style, or where you come from, as long as you’re passionate about what you do, we’d love to have you on board. We’re all about giving everyone a fair shot at being part of our team, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. So, if you're excited about what we do, we're excited to hear from you!