YMCA OF MEMPHIS AND THE MIDSOUTH SENIOR VICE PRESIDENT OF INFORMATION TECHNOLOGY
YMCA OF MEMPHIS & THE MID-SOUTH
JOB DESCRIPTION
Position Title: Senior Vice President of Information Technology
Department: Administration
FLSA Title: Exempt
Pay Range: Salary Based on Experience
Position Summary: The Senior Vice President (SVP) of Information Technology plays a
pivotal role in shaping the strategic direction of The YMCA of Memphis & the Mid-South by
harnessing technology to drive innovation, efficiency, and impact across the organization.
Reporting directly to the Senior Executive Vice President , Chief Operating Officer, the SVP of
Information Technology will lead the IT department, spearheading the development and
execution of a comprehensive IT strategy that aligns with the YMCA's mission and values.
Essential Functions:
Strategic Leadership
Develop and champion a forward-thinking IT strategy that positions The YMCA of
Memphis & the Mid-South as a leader in leveraging technology to advance its
mission and achieve strategic goals.
Collaborate with senior leadership to identify opportunities for technology-driven
innovation and transformation across all facets of YMCA's operations and programs.
Digital Transformation
Lead The YMCA of Memphis & the Mid-South's digital transformation efforts by
identifying emerging technologies and trends that can enhance service delivery,
engagement, and operational efficiency.
Drive the adoption of digital solutions and platforms that empower staff, volunteers,
and members to connect, collaborate, and thrive in the digital age.
Data-driven Decision Making
Establish robust data analytics capabilities to enable evidence-based
decision-making and performance optimization across YMCA's programs,
fundraising, and operations.
Implement data governance frameworks and processes to ensure the accuracy,
integrity, and security of YMCA's data assets.
Digital Architecture
Define and maintain the digital architecture roadmap for The YMCA of Memphis &
the Mid-South, ensuring alignment with business objectives and IT strategy.
Lead the design and implementation of scalable and resilient digital solutions that
support YMCA's growth and innovation initiatives.
Salesforce Expertise
Oversee the integration, customization, and optimization of Salesforce and
Salesforce applications to support YMCA's sales, marketing, and constituent
management processes.
Provide strategic guidance on leveraging Salesforce as a key platform for enhancing
member engagement, fundraising, and program delivery.
Innovation and Partnerships
Cultivate a culture of innovation within the IT department and across The YMCA of
Memphis & the Mid-South, encouraging experimentation, creativity, and
collaboration to solve complex challenges and seize opportunities.
Foster strategic partnerships with technology vendors, research institutions, and
industry peers to access cutting-edge solutions, expertise, and resources.
Agile Development and Delivery
Implement agile methodologies and practices to accelerate the development,
testing, and deployment of IT solutions, ensuring responsiveness to evolving
business needs and stakeholder expectations.
Champion a user-centric approach to product and service design, leveraging
feedback and insights to drive continuous improvement and user satisfaction.
Risk Management and Compliance
Develop and implement robust IT governance frameworks, policies, and controls to
mitigate cybersecurity risks, safeguard sensitive information, and ensure
compliance with relevant regulations and standards.
Establish disaster recovery and business continuity plans to minimize disruptions
and protect YMCA's operations in the event of unforeseen incidents or emergencies.
Budgeting and Resource Allocation
Develop and manage the IT department budget, allocating resources strategically to
support key initiatives, projects, and operational needs.
Monitor IT expenditures, identify cost-saving opportunities, and optimize resource
allocation to maximize the return on investment and achieve financial sustainability.
All other duties as assigned.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field; Master's
- degree preferred.
- Proven track record of strategic leadership and innovation in driving digital transformation
- and technology adoption within complex organizations.
- Extensive experience (10+ years) in senior IT leadership roles, preferably in the non-profit
- sector or a mission-driven organization.
- Deep knowledge of IT governance, cybersecurity, data management, digital architecture,
- Salesforce, and Salesforce applications.
- Strong business acumen and strategic thinking skills, with the ability to translate
- technology trends and insights into actionable strategies and initiatives.
- Excellent communication, negotiation, and stakeholder management skills, with the ability
- to engage and influence diverse audiences, including executives, board members, staff,
- and external partners.
- Proven ability to build and lead high-performing teams, fostering a culture of
- collaboration, accountability, and continuous learning.
- Certified Information Systems Security Professional (CISSP), Project Management
- Professional (PMP), Salesforce certifications, or other relevant certifications preferred.
YMCA Leadership Competencies:
Mission Advancement: Reinforces the Y’s values within the organization and the community. Effectively
communicates the benefits and impact of the Y’s efforts for all stakeholders.
Collaboration: Builds and nurtures strategic relationships to enhance support for the Y. Serves as a
community leader building collaborations based on trust and credibility to advance the Y’s mission and
goals. Communicates for influence to attain buy-in and support of goals. Provides tools and resources for
the development of others.
Operational Effectiveness: Integrates multiple thinking processes to make decisions. Involves staff at
all levels in the development of programs and activities. Ensures execution of plans. Institutes sound
accounting procedures and financial controls. Assigns clear accountability and ensures continuous
improvement.
Personal Growth: Fosters a learning environment embracing diverse abilities and approaches. Creates a
sense of urgency and positive tension to support change. Has the functional and technical knowledge and
skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in
technology.
Behavioral Characteristics: Welcoming, Nurturing, Determined, Hopeful, and Genuine.