Ensure the SentriLock product is reliable and produces expected performance for customers by developing and auditing quality processes, testing, and documentation with a focus on continuous improvement. Confirm compliance with ISO standards for both supplier and internal quality of physical product and firmware.

Continuous Improvement:

• Drive continuous improvement initiatives to meet customer expectations and internal standards.

Monitoring and Reporting:

• Develop and maintain reporting systems to track progress toward production quality objectives and quickly identify manufacturing issues.

Documentation:

• Properly document rationale and results of product, firmware, and process improvements.

Defect Management:

• Develop and maintain systems for consistent classification and reporting of defects and symptoms.

Support and Field Issues:

• Ensure continuous improvement of support for physical product and firmware issues in the field.

Field Quality:

• Utilize support and customer service management (CSM) tools for troubleshooting and analysis of lockbox health.

Design and Process Quality:

• Ensure requirements, processes, tests, and test procedures are developed and documented in a centralized location.

Adherence and Training:

• Ensure adherence to quality requirements and processes
• Seek out and complete appropriate training, development, and research to stay updated on industry standards and best practices.

**Must be able to work onsite in West Chester, OH 3-4 days per week**

• Required: Bachelor’s Degree in Mechanical or Electrical Engineering
• 3 Years Creating Quality Engineering Processes
• Required; 3 Years Leading Projects, Required
• Preferred: Certified Quality Engineer; Six Sigma Black Belt
• Preferred: SQL and Python

 **Must be able to work onsite in West Chester, OH 3-4 days per week**