Call Center Federal Project 

Responsibilities: 

• Answer or escalate inquiries for  families, Personnel, and the general public in a timely and respectful manner. Inquiries may come in the form of inbound calls, emails, or faxes. 

• Ability to identify core issue and utilize the appropriate work procedures to address the issue. 

• Handle sensitive calls in a respectful and patient manner. 

• Document all interactions in an existing case management system. 

• Maintain and update records as communication and documents are received. 

• Escalate inquiries to government officials as required. 

• Develop an understanding and maintain ongoing knowledge.. 

• Provide general information, directions, and other forms of assistance to the general public. 

• Works under the direction of Team Lead. 

• Other tasks and responsibilities, as assigned. 

Requirements

Qualifications: 

• Previous experience in the Hospitality Industry or in Customer Service preferred. 

• Excellent oral and written communication skills. 

• Basic computer skills (Microsoft Office). 

• Required: Security Clearance: Active or Interim Secret 

• Required: Must hold US citizenship.