Rafting Operations Manager
Moab, UT Programs - Adventure/Groups

Job Summary

The Operations Manager position is a supervisory position whose goal is to assist the Program Manager in planning amazing, life-changing whitewater rafting trips for our participants while also providing support and leadership for our field staff. This position is a professional position which takes place in our program office as well as in the field. A primary function of this and every other job at the National Ability Center is to ensure that each member, guest and visitor of the National Ability Center receives the highest caliber of service.

Position Information

Job is located in Moab, Utah, Seasonal, Exempt, $1800-$2400/month

Major Tasks and Responsibilities

  • Train field staff in proper river rafting skills, The N.A.C.’s policies and procedures, trip leading, and trip planning
  • Plan and delegate staff projects
  • Lead post-trip debriefs
  • Trip planning and logistics
  • Assist with trip packing as necessary
  • Perform weekly checks on all agency vehicles
  • Schedule and track maintenance necessary for each vehicle throughout the season
  • Ensure that operations are in compliance with all UDOT requirements
  • Drive shuttle for trips as necessary
  • Schedule and track maintenance necessary for each raft throughout the season
  • Perform necessary repairs on all program equipment including, but not limited to, rafts, frames, pumps, and oars
  • Perform necessary repairs and maintenance in and around the guide house
  • Assist with menu planning, food purchasing, and food packing
  • Acquire rental items and guides as needed
  • Lead paddle and oar rig crews through class I-IV rapids on sections of the Green and Colorado rivers
  • Lead other river guides and volunteers in providing high quality river trips
  • Plan trip programs to meet the needs/desires and goals of our participants
  • Lead instructional talks regarding safety and leave no trace camping techniques
  • Teach participants about the natural and human history of the Colorado Plateau and Colorado River
  • Assure that trips utilize above par safety procedures
  • Participate fully as a member of the National Ability Center staff team
  • Comply with National Ability Center safety and health policies and procedures
  • Other duties as identified


Required Knowledge and Qualifications

  • Must be able to start no later than April 15, 2018 and work until mid/late September
  • Management experience in a related field a plus
  • No less than 2 years experience guiding and trip leading class III-IV whitewater trips
  • Current Wilderness First Responder or better (through WMI, WMA, or SOLO) and CPR certifications
  • Current driver’s license with clean driving record
  • Current Utah State Whitewater Guide License – Captain (may be obtained after hire and costs $50)
  • Current Utah Food Handler’s Permit (must be obtained before your start date and costs $30)
  • 25+ preferred


  • Able/willing to work long hours in temperatures which regularly exceed 100 degrees
  • Able/willing to lift and carry objects weighing up to 75 lbs
  • ble/willing to work irregular hours with a schedule which changes often.


  • Desire to work with people with disabilities (prior experience is helpful, but not required)
  • Outgoing personality with the ability to have fun with a diverse group of people
  • Customer service oriented
  • Ability to lead groups in an outdoor setting
  • Ability to communicated effectively with both participants and co-workers
  • Excellent communication, facilitation, and people skills
  • Ability to organize and manage multiple priorities
  • Demonstrated ability to work productively and collaboratively within a team
  • Flexible with a strong work ethic and an entrepreneurial spirit to accommodate multiple responsibilities and shifting priorities
  • Ability to work well with others and motivate people
  • Demonstrated history of responsibility, dependability, and maturity
  • Ability to positively receive and provide job coaching for personal development
  • Commitment to a positive, fun and team-oriented working environment
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