The Workforce Development Case Manager assists the Workforce Development Manager with socially and economically disadvantaged populations preparing for the workforce through education, training, and job readiness preparation. The Workforce Development Case Manager may be assigned to a single center or work at multiple centers as needed. The Workforce Development Case Manager is responsible for ensuring quality service delivery and verifying that all client-level and other program data are properly recorded.

YOUR TOP RESPONSIBILITIES

• Provide career and job search counseling, coaching, and resources to WDCM clients and follow-up with them to track progress and outcomes.
• Teach Job Readiness classes, to include skills and training needs assessment, resume guidance, mock interviews, career counseling, and referrals to education and training programs to PRM residential and community clients.
• Enroll clients in computer training programs such as Microsoft Office, and Customer Service Training.
• Administer the Arizona Career Readiness Curriculum and proctor exams such as high school diplomat and food-service training tests.
• Assist clients with questions regarding computer operation and materials in the modules being studied.
• Determine SNAP Eligibility and enroll clients for benefits as needed.
• Complete required grant forms and spreadsheets, maintain accurate client files, and update as needed.
• Schedule and administer educational assessments for new clients as required.
• Prepare reports for grants and PRM leadership, including monthly reports and statistics, and provide supervisor with weekly updates on clients’ attendance and progress.
• Provide job development strategies and identify labor market trends; research and cultivate resources for job leads.
• Interface with program leadership to identify opportunities to improve services and assist in the implementation of program changes and expansion. 
• Lead or participate in devotions, prayers or other organization activities that promote a credible Christian witness and lifestyle.
• Perform other duties as assigned.

WHAT YOU SHOULD HAVE

• You have a high school diploma or GED (required), an associates degree in Information Technology or Education (preferred)
• You have a minimum of three years experience working with Adult learners or in Job Development
• You are able to meet and maintain the requirements of being an approved driver on PRM business
• You have computer proficiency in Microsoft Office Suit and can navigate technology with ease
• You are professional and trustworthy with confidential material and information
• You have a solid and credible Christian witness and lifestyle that exemplifies Christ in character and actions

WHAT WE OFFER

• Life-giving work that transforms the cities we serve
• Caring and supportive environment
• Generous health, dental, and vision benefits
• 401(k) match program
• Robust paid time off program
• 12 paid holidays annually

Phoenix Rescue Mission is an equal opportunity employer consistent  with its rights as a religious not-for-profit organization to exercise  employment preferences for members of the Christian faith. Employees  must affirm their alignment with the Mission's Statement of Faith and  adhere to the Mission's employee policies and guidelines as set forth by  the CEO.