REPORTS TO: Program Manager, Monitoring & Technical Assistance

STATUS: Non-exempt, hourly, full-time

LOCATION: Chicago, Illinois, (currently hybrid remote/in-office schedule) 

SALARY RANGE:  $44,770 - $59,400 (commensurate with experience)
 

ABOUT ALL CHICAGO MAKING HOMELESSNESS HISTORY (ALL Chicago MHH): 

All Chicago MHH’s mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home. On any given night, nearly 6,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes.

All Chicago MHH prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community’s collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago MHH brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.

We bring a sense of collaboration to our work and actively seek solutions through partnership! Come to work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at www.allchicago.org. 

Position Summary:

We are looking for a Training and Capacity Building Coordinator to serve a critical role in planning, implementing, and providing logistical support for training activities offered to All Chicago MMH partner agencies. This position is a member of the Monitoring and Capacity Building (MCB) team, which works to assess and improve the performance of agencies and projects in the Continuum of Care (CoC) system. All Chicago’s Learning Center offers training, workshops, and peer learning opportunities for homeless service providers to improve system and program performance. The primary responsibility of the Training and Capacity Building Coordinator is to coordinate all activities related to All Chicago’s Learning Center, including planning, scheduling, and coordinating training workshops. This role involves working closely with the MCB team, other internal All Chicago teams, and external partners. The Training and Capacity Building Coordinator will play an integral role in ensuring users and agencies have a seamless experience with registration, training, and follow-up support.

Desired Core Competencies:

• Collaboration: Develop positive relationships and work with others to achieve goals. Communicates clearly and effectively through written and verbal methods.
• Problem-Solving: Anticipate obstacles and approach them with a solution-oriented perspective. Identify possible explanations and evaluate the impact of alternatives. 
• Data Analysis: Ability to analyze data and think critically to identify conclusions or needs.
• Detail-Oriented: Attentive to the accuracy and consistency of small details in tasks and written assignments.

Position Responsibilities: 

CoC Training and Logistics (approximately 85% of the position)

• Coordinate learning opportunities for All Chicago MHH partners by scheduling trainings, managing registration, and coordinating with presenters.
• Provide day-of webinar support to training presenters, including assisting with Zoom setup, supporting audio/visual needs, monitoring for audience questions, recording attendance, and introducing speakers.
• Complete all activities associated with operating the Talent Learning Management System (LMS) including uploading recordings, updating the database of training content, pulling reports, ensuring user access, and assisting users with questions and support. 
• Serve as the primary contact for all Learning Center-related needs and services; Respond effectively and professionally to inquiries or concerns presented by staff, participants, service providers, and other stakeholders.
• Collect, revise, and report on data from training attendance, LMS use, and training feedback surveys to inform the Learning Center’s training, technical assistance, and performance improvement supports. 
• Document possible training needs identified by partner agencies, system and agency performance, internal All Chicago teams, and community feedback.
• Coordinate the monthly peer-to-peer group by scheduling, sending communications, collaborating with external partners, and as appropriate, preparing and facilitating discussion materials.
• Recruit individuals and organizations to present or develop new training opportunities. 
• Maintain an organization-wide calendar and tracking system for all training activities.
• Work with the Communications Manager to keep the Learning Center website up-to-date and write newsletter content related to Learning Center activities to be included in CoC Program Newsletters.
• As needed and appropriate, act as lead trainer in areas where the individual has experience or an interest in developing expertise.

Monitoring and Capacity-Building (approximately 15% of the position)

• Support monitoring and evaluation teamwork by participating in client file, policy, and data review activities. 
• Develop an understanding of laws, regulations, funding sources, and best practices in the homeless services sector. Conduct research to respond to requests for assistance and develop training materials.
• Find, develop, and organize training and technical assistance materials including tools, templates, FAQs, trainings, and briefs. 
• Support the maintenance of All Chicago’s Technical Assistance Resource Library by identifying new TA materials to include, flagging outdated materials for removal, and promoting the tool to internal and external partners.
• Assist the Program Manager in facilitating and supporting committees and workgroups focused on training, monitoring, and capacity-building.
• Support specific special initiatives as assigned, such as the Notice of Funding Opportunity (NOFO) and HUD CoC Quarterly meetings. 

Qualifications:

Successful candidates will demonstrate commitment to preventing and ending homelessness in Chicago and will have the following:

• Bachelor’s degree in Social Work, Communications, Human Resources, Education, Information Systems, or similar degree required. An equivalent combination of education and experience will also be considered.
• Minimum 2 years of professional experience facilitating trainings and/or developing training materials.
• Strong technology skills and demonstrated ability to learn new tools, programs, and systems. Ability to teach others to use new technology. (Examples of technology frequently used in this role include: Microsoft Office Suite, online Learning Management System, online survey software, Zoom, etc.)
• Commitment to ongoing learning of regulations and best practices in the homelessness sector. Prior experience in the housing field preferred.
• Excellent professional written and verbal communication skills; ability to convey information in a clear and concise manner.
• Passion for inclusivity and diversity, and interest in being part of a multicultural team.
• Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.

Compensation 

We offer a comprehensive benefits package which includes medical, dental, vision insurance, and disability, employer-matched retirement plan, paid leave, and more.

To Apply: 

• Please submit cover letter, resume, and salary range requirement.