Aesthetics Coordinator
Job Type
Full-time
Description

Aesthetics Call Center Patient Service Representative


A Contact Center Associate is a key administrative role within the Aesthetics Department. The CCA is responsible for answering calls, scheduling, and ensuring the flow of provider’s schedules.


Essential Functions and Responsibilities

  • Answer all incoming calls for the 3 Aesthetics offices
  • Input and maintain accurate and up-to-date patient records, including demographic information.
  • Schedule appropriate appointment type with the appropriate provider
  • Respond to online scheduling requests and patient questions via MDProspects
  • Block providers’ schedules for PTO/ rep meetings / events / etc.
  • Serve as an advocate for patients, addressing their concerns and ensuring their needs are met
  • Resolve issues related to appointments, billing, and other patient concerns in a timely manner
  • Assist front desk with scanning documents.
  • Maintain patient confidentiality in accordance with healthcare privacy laws (e.g., HIPAA)
Requirements

 

Minimal Qualifications

  • A high school diploma or equivalent is required. Some positions may prefer additional training.
  • Skills and Abilities
  • Strong interpersonal skills and customer service skills to interact with patients in a professional and empathetic manner.
  • Clear and effective communication, both verbal and written, is essential for interacting with patients and colleagues.
  • Ability to manage multiple tasks, prioritize responsibilities, and stay organized in a fast-paced environment.
  • Proficiency in using computer systems, including electronic health record (EHR) software and appointment scheduling systems.
  • Accurate data entry and attention to detail to ensure the integrity of patient records and billing information.
  • Ability to handle conflicts or difficult situations with patients and address them professionally.
  • Basic knowledge of medical terminology is beneficial for accurately communicating with healthcare professionals and patients.


Physical Requirements

  • May need to sit for extended periods and use a computer and telephone extensively. This may involve using a computer and telephone for extended periods.
  • Visual Requirements: Good vision is important for reading information on computer screens, documents, and customer information.
  • Hearing: Adequate hearing is essential for understanding customer inquiries and conversations.
  • Repetitive Movements: Typing, clicking a mouse, and using a headset are common repetitive movements.
  • May need to go up and down stairs.
  • Lifting required up to 30 pounds.