Fall 2024 Guest Relations (Paid) Intern
Description

Internship: Guest Relations (Paid)

For application deadlines and internship dates, please visit: Countrymusichalloffame.org/support/get- involved/internships.


Museum Overview: Located in the heart of downtown Nashville, the Country Music Hall of Fame® and Museum documents and interprets the history of country music—a musical genre and culture central to the identity of the city, the state, and the nation. Accredited by the American Alliance of Museums, the Museum proudly combines subject expertise, ambitious research, and preservation of an unparalleled collection with expressions of creativity in music, art, and history. The Museum collects artifacts that illustrate the evolving history and traditions of country music and provides diverse learning opportunities through educational programs, publications, and exhibitions. The core exhibit follows the story of country music from its folk beginnings through its evolution as a commercial art form. Rotating exhibits examine a broad range of topics, from country classics to contemporary and emerging artists in American Currents. The Museum owns Hatch Show Print, a letterpress print shop opened in 1879, and it operates Historic RCA Studio B, where Elvis Presley and many others recorded.


Internship Program Overview: The Country Music Hall of Fame® and Museum offers paid internships to full-time college students (undergraduate and graduate) that advance the educational goals of the intern and help to promote the Museum’s mission. The Museum’s internship program offers work-based learning opportunities that introduce college students to museum-related careers and other professions found in large cultural organizations. Internships are designed for a maximum commitment of 25 hours per week for 12 weeks with consideration given to individual university requirements. Additional adjustments to the 12-week, 25-hour schedule will be at the discretion of the internship supervisor. Educational programs which operate on a quarterly basis may be accommodated. Motivated students who are seeking hands-on experiences in a team- oriented environment will find excellent opportunities at the Museum.


The application process for prospective interns includes the submission of:

  • An online application for the specific internship you are applying for via our internal hiring system
  • A resume
  • A one-page cover letter; it is recommended that your cover letter explain how your education and experience will contribute positively to this internship and how this internship relates to your academic pursuits and/or career goals

What We Offer Interns:

  • The hourly rate for this position is $15/hr. for students pursuing a bachelor's degree; $18/hr. for students pursuing a master's degree or higher
  • Free 24/7 downtown parking or WeGo bus pass
  • Complimentary admission to the Museum for yourself
  • Two complimentary Museum admission passes for friends and family use
  • Free guided tour of Hatch Show Print, Historic RCA Studio B, and the Museum’s galleries
  • Discounts at Museum stores and restaurants
  • Free or discounted entry to local venues including: National Museum of African American Music, the Opry, Ryman Auditorium, and more!
  • Fun, friendly, and supportive learning environment

Field Forward Stipend: Field Forward is a living and relocation stipend, offered to select candidates in addition to the paid internship, that supports students who identify as traditionally underrepresented in cultural arts careers and students with demonstrated financial need. Field Forward’s goals are to encourage diverse student engagement with the Museum and the broader museum field and to promote educational and professional experience and training to students historically underrepresented in museum and other cultural arts professions. Students must submit an additional application and demonstrate financial need (if applicable) to be considered. To learn more, including important deadlines, please visit: Countrymusichalloffame.org/support/get-involved/internships.


Departmental Overview: The Guest Relations Department is responsible for box office sales for the Museum, Hatch Show Print Tours, Historic RCA Studio B Tours, and other publicly ticketed events and programs. The Department manages staff that impacts the guest experience, such as but not limited to Box Office Sales, Information Desk, Membership Desk, greeters, tour guides, and ushers all while providing excellent customer service and hitting revenue goals.


Guest Relations Internship Overview: The Guest Relations intern will consistently provide strong customer service and be able to make decisions and work well in a fast-paced environment. Candidates should have strong verbal/written communication and organizational skills. An open, friendly attitude and pro-active work ethic are essential. The intern will assist Guest Relations management in functions relating to the daily operations of front-line staff.


Specific Internship Duties:

  • Work front line positions as needed: Front Greet, Box Office, Elevators, etc.
  • Work in Box Offices selling tickets, packages, and memberships
  • Work the Information Desk and help with group check-in, tickets, vouchers, etc.
  • Attend and observe master schedule meetings and other departmental meetings
  • Assist with special events and programs such as CMA Music Festival, Songwriter Sessions, Musician Spotlights, autograph signings, and other events in the Ford Theater
  • Assist with CMA Theater events, including help with logistics and crowd management
  • Work with daily, monthly, and event scheduling
  • Assist with schedules for public and group tours of RCA Studio B and Hatch Show Print
  • Shadow the Guest Experience management team during the hiring process
  • Work with keeping staff documents updated
  • Familiarize self with reports, scanners, and turbo
  • Perform various organizational tasks and projects
Requirements

Minimum Requirements:

  • Currently enrolled, credit-seeking, and/or degree-seeking undergraduate or graduate student
  • PC proficient
  • Knowledge of Word and Excel

Preferred Requirements:

  • Educational focus in tourism, hospitality, or organizational management
  • Knowledge of the Nashville area and its music history

Conditions of Internship:

  • Flexible schedule including weekends during regular Museum hours of 9:00 a.m. - 5:00 p.m. CT
  • Lift 25 lbs. or less

Note to Applicant:


Please upload a resume and a cover letter when applying for this position.


The Country Music Hall of Fame® and Museum is an equal opportunity employer. We respect the varied attributes, characteristics, and perspectives that make each person unique, and we believe that fostering a culture of inclusion is essential to institutional excellence. The Museum promotes an environment of respect, communication, and understanding, while actively seeking opportunities to learn about and establish practices that further facilitate equity. The Museum does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), national origin, political affiliation, gender identity, sexual orientation, disability, genetic information or characteristics, age, membership in an employee organization, military or veteran status, or other non-merit factor. The Country Music Hall of Fame® and Museum does not tolerate discrimination or harassment based on any of these characteristics.


We are a drug-free workplace and an equal opportunity employer that welcomes all qualified candidates to apply for open positions. The Country Music Hall of Fame® and Museum is committed to providing a safe and secure environment for its staff and visitors. All offers of employment are subject to and contingent upon the successful completion of a background check and employment verification, including federally mandated E-verify processes, as required for position.


Due to the high volume of applications received for internships, hiring managers may only contact you if they are interested in scheduling an interview. Please refrain from calling to inquire about your status in the search.


Visit Countrymusichalloffame.org/support/get-involved/internships for further details about the application process, including important deadlines.


Applications are only accepted online on our career page: Countrymusichalloffame.org/careers.