Milieu Manager 

Reports to: Director of Operations

Job Category: Salary | Exempt | Full-Time

Salary Range: $60,320-$72,000/year DOE

Job Site: Foundry - Ranch | Steamboat Springs

Job Summary:

The Milieu Manager is the hands-on leader responsible for the direct management, dynamic leadership, and active stewardship of the unit's culture. This role is central to creating and maintaining a therapeutic and professional milieu by managing daily operational workflow, providing direct supervision, training, and mentorship to the BHT team, and ensuring the consistent delivery of high-quality client services. The milieu manager is responsible for maintaining a safe, structured, and recovery-oriented milieu while supervising milieu staff and supporting clients through all phases of residential treatment. The milieu manager drives accountability and fosters a positive unit dynamic through effective coordination with all departments to ensure staffing, regulatory compliance, and adherence to the mission, vision, and values of NRT. 

Education/Experience:

• Bachelor’s degree in human services fields preferred, high school diploma or equivalent required.
• 2+ years proven experience with people and program management in clinical settings.
• At least one year of supervisory experience required.
• QMAP required, or ability to obtain within 60 days of hire.
• CPR certification required, or ability to obtain within 60 days of hire.

Required Skills/Abilities: 

• Valid, non-restricted, clean driving record.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Excellent organizational skills and attention to detail.
• Strong leadership skills with the ability to develop and manage a caring team environment.
• Ability to train, coach, and evaluate staff.
• Maintain appropriate professional boundaries with staff and clients.
• Ability to problem solve and make objective decisions.
• Calm under pressure, leading by example.
• Proficient with Microsoft Office Suite or related software.
• Must be adept at quickly learning multiple computer systems and platforms.

Duties/Responsibilities:

• Carries out the daily routines of client care.
• Demonstrates the ability to maintain therapeutic and professional rapport with clients.
• Participates with other personnel in maintaining a safe and therapeutic milieu.
• Provides verbal de-escalation techniques as needed.
• Assists in the ongoing assessment of the safety and emotional needs of each client.
• Ensures client supervision is conducted as required.
• Assists with resolution of milieu issues as they arise, resolving grievances and complaints specific to milieu.
• Maintains milieu wellness, culture, and sets behavioral expectations for all clients and staff.
• Hires, manages, and supports the team through accountability, professional development, and coaching. 
• Engages in employee performance reviews and competency evaluations.
• Designates and reviews completion and execution of shift assignments along with shift handoff.
• Oversees the scheduling of staff including management of timecards and time off requests.
• Maintains communication and collaborates with HR for all onboarding needs.
• Provides coverage during times of crisis, increased acuity, or staffing needs.
• Organizes, schedules, communicates and leads BHT team meetings on a monthly or more frequent basis.
• Assists leadership and other department heads in updating policies and procedures, program manual, and client handbooks.
• Works closely with the clinical department head to ensure training materials and policies and procedures meet requirements of all governing authorities.
• Understands, follows, and enforces policies and procedures amongst staff and milieu.
• Maintains strict confidentiality, HIPAA, and 42CFR Part 2 compliance. 
• Other duties as assigned.

Physical Requirements: 

• Prolonged periods of sitting at a desk and working/typing on a computer.
• Sit, stand, walk, bend, reach, climb steps, hear, see, speak.
• Must be able to navigate uneven terrain to access multiple on-site buildings. 
• Must be able to lift 15 pounds at times. 
• Driving in all weather conditions.

Benefits & Perks:

Health and Wellness

• Medical, dental and vision insurance*
• Supplemental accident and hospital indemnity coverage*
• Voluntary Term Life insurance*
• Employee Assistance Program
• Monthly wellness reimbursement*

Financial

• Competitive salary
• Employee recognition and rewards programs
• Employee referral incentive program
• Employer-sponsored 401(k) plan

Work/Life Perks

• Professional growth and development
• Continuing education reimbursement
• Unlimited paid time off (exempt employees) + sick days
• Paid time off policy (non-exempt employees) + sick days
• Paid holidays (exempt) or ability to earn 1.5x base hourly rate (non-exempt)

*Full-time employees

This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.