Looking for an attractive opportunity in a vibrant office setting? Explore our independent, family-owned Agency situated in popular downtown Hudson, MA, and discover the benefits of joining our team as Claims Representative. At Murphy, we prioritize treating you like part of the family!

Job Summary:

The Claims Representative provides prompt, effective assistance to clients and third parties reporting claims to the Agency. In addition, they act as a liaison between the agency and carriers and assist co-workers with service regarding claims activity. This position is located in our Hudson, MA office and services clients in a busy environment via in-person, phone and email. The work hours are: M-TH 8am-4:30pm; F 8am-4pm.

Responsibilities:

· Process initial claim reports for personal and business/commercial lines. Advise clients on coverage and procedural steps in settling the claim. Assist third parties by reporting claims and/or providing claims information. 

· Maintain complete and accurate electronic file information within the agency database (EPIC) on all claims reports, activity, payments and conversations. Report claims to appropriate carriers. 

· Review each account for coverage adequacy and accurate processing. Recommend appropriate coverage to client. Refers client to appropriate Account Manager for changes or additions to coverage.

· Diligently and reliably follow up on each open claim to ensure proper and timely settlement. 

· Conduct claim satisfaction survey. Send questionnaire surveys when claims are closed. When surveys are received, review, analyze and escalate to management, when appropriate. Maintain accurate survey records that are easily accessible for review by ownership. 

· Deal promptly and with full integrity with all carrier claims personnel, responding to any request. 

· Answer client inquiries, as needed, or directs the inquiry to the person best able to answer.

Knowledge & Skills Desired:

· Strong customer service skills and the ability to empathize with claimants and customers

· Proven problem solving skills

· In-depth knowledge of insurance products and usage

· Strong knowledge of industry practices, standards, coverages, and concepts and ability to apply them to the job utilizing analytical skills 

· Excellent computer skills with working knowledge of agency management software and Microsoft 365

· Must possess strong verbal and written communication skills 

· Must have the ability to handle multiple and changing priorities and a moderate to heavy daily workload in a fast-paced environment with excellent organizational skills 

· Must possess a solid work ethic, strong attention to detail, and be a team player

Education & Experience:

High school diploma/GED required. Property and Casualty license required. Minimum 3 years of experience as an insurance claims representative required. Working knowledge of EPIC agency management system desired. Strong background in customer service oriented roles helpful. Bilingual ability is considered a strong plus, but not required.

Check out our website & watch a video describing our amazing team and company culture.  You won't be disappointed! 

https://www.dfmurphy.com/about-us/Insurance-Careers.aspx

Benefit Highlights:

• medical/dental/vision
• HRA plan pays significant portion of medical deductible 
• Flexible Spending Account
• company paid life/STD/LTD
• 401k company match
• vac/sick/floater time off
• educational support
• 4pm close on Fridays
• monthly office lunches
• additional voluntary benefits