Director of Hospitality $82,000 - $91,000
Description

  

Job Summary: This position provides leadership in all aspects of Institute hospitality functions through the supervision and management of guest services, including customer-facing services, lodging services, and food and beverage services.


This is a full-time benefited position. 

Housing package available with this position

Salary range $82,000 - $91,000


Essential Responsibilities:  

Overall Management/Leadership

  • Provide day-to-day      leadership by coordinating and overseeing all hospitality operational      aspects of the Winthrop Rockefeller Institute. 
  • This position      requires meticulous attention to detail and the ability to anticipate guest      needs, manage staff performance, and uphold the highest standards of      service quality and guest satisfaction.
  • Must be able to      serve as an effective resource for all hospitality areas, which include      housekeeping and lodging, front desk, janitorial, kitchen operations,      front-of-the-house waitstaff, Tomorrow’s Inc Bar, and the Roustabout      coffee shop.
  • As needed, lead      department managers and assist with scheduling, standard operating      procedures, best practices, key performance indicators, and payroll.
  • Work closely      with conference services and marketing teams to promote hospitality      services through weekly meetings and transparent communications.
  • Develop and      maintain effective working relationships between supervised area, campus      departments, conference clients, and external vendors.
  • Cultivate a      high-performing hospitality team by targeting training programs and      continuous professional development that fosters a culture of excellence      and developmental growth.
  • Exhibit      effective communication skills (verbal, written, and listening), ethical      standards, and personal integrity 
  • Support      department managers with the hiring process and supervision of staffing      levels to ensure that guest service, operational needs, and financial      objectives are met
  • Ensure      department managers and employees understand the Institute’s mission,      history, organization, and current events.
  • Must be able to      analyze guest feedback and operational data to identify trends, resolve      issues quickly, and make informed decisions to enhance the guest      experience continuously. 
  • Must be      community-minded and willing to participate actively in the Petit Jean      Mountain Community Association meetings. Must serve as a board member for      the Petit Jean Mountain Community Association.

Financial/Budgeting

  • Manage      budgeting and financial planning for all hospitality operations, including      forecasting, staffing needs, and managing controllables.
  • Develop and      utilize effective key performance indicators while working closely with the      chief strategy officer to develop effective strategies to address needs.


Requirements

Competencies or position requirements:

Computer/Technology

  • Maintain working knowledge of reservation and POS software capabilities.
  • Maintain understanding of audio/visual technology, industry standards, and best practices.

Other

  • Proficient computer skills (Teams, Microsoft 365, and Salesforce).
  • Excellent communication skills.
  • Knowledge of hospitality, and food/beverage industry standards, rules, regulations, etc.
  • Willingness to live in Institute provided on-campus housing.
  • Serve as the after-hours emergency contact for the Institute.
  • Other duties as assigned.


Physical Factors (environment): (lifting, standing, sitting, sounds, chemicals, hazards, etc.)

  • Must be able to sit, stand or walk for lengthy periods of time (2-3 hours).
  • Must be able to tolerate noises or smells associated with responsibilities.
  • Must be able to lift approx. 30 lbs.


Quality or Quantity Standards: The Institute expects integrity, professionalism, and high-quality work from all employees.


Required Experience/Education: 10+ years of recent (last 5 years), progressive leadership experience in hospitality management or equivalent combination of education and experience.


Preferred Experience/Education: 20+ years of recent, progression leadership in hospitality management; associate or bachelor's degree in hospitality or related field.


Work Schedule: The nature of the job demands flexibility in work hours, at times beyond the typical 8am to 5pm to include evenings, weekends, and holidays. 


 

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

EQUAL OPPORTUNITY EMPLOYER

We are an Equal Opportunity Employer and do not discriminate based on race, color, national origin, gender, religion, age, disability, veteran or military status, genetic information or any other legally protected status.


DRUG FREE WORKPLACE

We are a Rule 36 Drug Free Workplace which means an applicant is required to submit to a pre-employment drug test after being given a conditional offer of employment.