The Account Manager is responsible for ensuring client satisfaction and retention; recognizing gaps in product knowledge and facilitating education; ensuring knowledge of client issues and goals are disseminated throughout ZeOmega and growing the business by discovering and either assisting with upsell opportunities through interaction with the assigned Sales Executive for each client or performing the upsell work individually

Education: Bachelor's Degree or equivalent work experience.

Experience: 4+ years of Customer Service or Account Management/Client Relations. Understanding of health plan operations required. Clinical or technical background preferred.  Ability to understand complex workflows and systems.  Must be able to manage multiple key clients.
 

Other Requirements:

• Enthusiastic relationship builder.
• Able to multitask, organize and prioritize within a fast paced, rigorous environment.
• Able to think strategically and analyze information that achieves results.
• Results-oriented with strong sense of initiative and urgency.
• Flexible, objective and professional.
• Capable of communicating effectively with a variety of personality styles.
• Travel required – average 30% 

Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, sexual orientation, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.