Service Access Coordination Manager
Monroe County Office of Mental Health
Rochester, NY
FULL-TIME Exempt : 40hours/week
Coordinated Care Services Inc (CCSI) seeks a talented Service Access Coordination Manager to contribute their expertise in providing essential business services to our provider organizations and customers. The Service Access Coordination Manager provides oversight and monitoring of the Rapid Engagement Delivery (RED) Program, Safe Options Support (SOS) Critical Time Intervention (CTI) HUB Coordinator, and SAMHSA Homeless Partnership Project. Service Access Coordination Manager collaborates with community partners to identify and address needs and barriers in the homeless/at risk of homelessness community. Position fosters and develops collaborative relationships with Monroe County Agencies to address homelessness, social determinants of health, linkage to stabilization services, and mental health or substance use disorder services.
CCSI is partnering with Monroe County Office of Mental Health to hire a Service Access Coordination Manager. This position is employed by CCSI and working on behalf of Monroe County.
In this role, you will
- Manage day to day operations and technical support of RED Program, SOS CTI Grant, and SAMHSA Projects, including but not limited to: conducting meetings, providing leadership to quality improvement process, promoting open communication, and resolving ongoing problems and concerns of consumers, community partners and staff.
- Provide case management and conduct home visits as appropriate.
- Participate in case reviews and coordination with continuum of care.
- Develop project operational policy, procedures, protocols, workflows, MOU’s, contracts, and partner relationships; secure/schedule training and ensure adherence to Task Plan.
- Manage pool of funding to purchase short term stays in variety of residential settings for SAMHSA project.
- Evaluate program effectiveness to develop improved methods; devise evaluation methodology and implements; analyze results and recommend and/or take appropriate action. Work towards effective sustainability of programs and funding.
- Conduct presentations on program/project to community agencies and stakeholders.
- Supervise and professionally develop staff members.
- Respond to informational inquiries regarding referral process and basic aspects of project services.
- Participate in continuous improvement process for county processes, as requested by supervisor.
- Facilitate collaborative processes and maintain communication among service providers and with the community.
- Incorporate recognition of diverse clientele in daily activities
- Respect the confidential nature of certain information exposed to in the course of work.
- Review and revise processes as needed. Update policies and procedures.
- Act as representative of CCSI, and Office of Mental Health in key stakeholder meetings.
- Travel as necessary to fulfill job responsibilities.
- Responsible for timely submission of all data and reporting as required for each grant/funder.
- Oversight of grant budgeting and finances, as well as grant and contract renewals and future consideration of sustainability efforts.
- Other duties as assigned.
- Bachelors in mental health, social work, or related human services and 5 years’ experience in CD/MH Field, or equivalent education and work experience (see CCSI's equivalency chart)
- Experience with Windows based operating system (Word processing, spreadsheet and database management software)
Additional Requirements
- Satisfactory completion of all required background screenings.
- Respect the confidential nature of all CCSI and CCSI customer information you are exposed to in the course of your work performance. Staff working directly with protected health information /electronically stored protected health information, personally identifiable information, and other patient/consumer/customer data, will abide by the specific procedures and policies outlined by CCSI’s Code of Conduct and CCSI’s Privacy and Security Policies, New York State regulations and Federal regulations.
We Are CCSI!
CCSI employs more than 500 talented, dedicated professionals who provide program management services, consulting, and operational support needed by local departments of mental health and social services, state agencies, community-based organizations, and school districts across New York State and beyond! Our mission, simply put, we help people and communities.
CCSI’s vision is to be an exceptional place for individuals to grow and build a career, while expanding our capacity to invest in communities. We do this by prioritizing employee voice and equity to ensure we protect employees from harm; provide connection and community; enable work-life harmony; foster mattering at work; and creating opportunities for growth and development.
- Market competitive compensation.
- An award-winning Wellness@Work and employee benefits program.
- An organization that is committed to racial equity and anti-racist practices.
- Continuous professional development opportunities.
- A voice in shaping CCSI’s ever-evolving diverse company culture.
CCSI does not accept inquiries from third-party recruiters or search agencies.
Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.