Job Description

Operations Support Description

The Operations Support Team Member role enjoys supporting a dynamic and high energy environment. They will be responsible for supporting all our company-owned retail stores in compliance to our Brand Operating Standards and being a key role in bringing our Un-Carrier Experience alive for our customers. You’ll take pride in your work and work closely with our Corporate HR, Talent, IT/Facilities and Sales Leadership Team to plan and execute Brand Operating Standards with Excellence. The Store Operations Support Team exemplifies the KCI Wireless values of Making It Dope, Think Big and Make an Impact!

Responsibilities:

· Prevent loss and control shrink by performing preventative tasks and monitoring loss, company policy enforcement and programs throughout the company.

· Analyzing data such as cash deposits, schedules, and infractions.

· Conduct surveillance on the sales floor as well as utilizing the CCTV system to identify, observe and apprehend or deter individual(s) from committing theft.

· Monitor systems involving Deposit Transit System, internet change orders, time fraud, and thermostats.

· Provide a safe and secure store environment for KCI customers, associates, and vendors by monitoring inventory, money safes, and alarm systems.

· Identify and report to KCI leadership of any potential misconduct opportunities.

· Ability to respond well to emergency situations such as external thefts, robberies, and burglaries.

· Train other employees in operation control methods such as secure the building and inventory, uniform violations, proper operating times. 

· Assist in other areas related to operations and loss prevention as required by their Operations Support Team Manager such as merchandise and office supply ordering.

What we are looking for:

· Strong written, verbal, interviewing, listening, trouble shooting, and interpersonal communication skills.

· Intermediate computer skills highly recommended.

· Computer/Analytics based student or graduate.

· 1-2 years of data analysis, programing, and/or retail sales. 

· Thinks outside the box and looks for gaps in our processes.

· Able to work flexible hours including days, nights, overnights, weekends, and holidays appropriate to the business needs.

· Consistent and reliable attendance.    Strong written, verbal, interviewing, listening and interpersonal communication skills.