Director of Sales and Retail Operations
Detroit, Michigan
Job Type
Full-time
Description

Under general direction of SVP of Institutional Advancement, the Director of Sales and Retail Operations is responsible for overseeing all aspects of the museum store's operations, both in-store and online, driving sales, enhancing the customer experience, and ensuring that the store aligns with the museum's mission and goals. This role requires a strategic thinker with strong leadership skills, retail management experience, and a passion for art and culture 


Essential Duties of the Position


Sales and Revenue Management:

  • Develop and implement strategies to achieve sales targets and maximize store profitability.
  • Analyze sales data and market trends to identify opportunities for growth.
  • Create and manage an annual budget for the store, including sales forecasts and expense management.

Merchandising and Inventory Control:

  • Oversee the selection and procurement of merchandise that reflects the museum’s brand and appeals to its visitors.
  • Implement effective merchandising strategies to optimize product placement and presentation.
  • Manage inventory levels, ensuring a balance between availability and turnover

Customer Experience:

  • Ensure a high level of customer service through training and development of retail staff.
  • Handle customer inquiries, feedback, and complaints professionally and promptly.
  • ·Create a welcoming and engaging store environment that enhances the visitor experience

Staff Management:

  • Recruit, hire, train, and supervise a team of retail staff, including sales associates and inventory personnel.
  • Conduct performance evaluations and provide ongoing coaching and development.
  • Schedule staff to ensure optimal coverage during peak and off-peak times

Marketing and Promotions:

  • Collaborate with the museum’s marketing team to develop promotional campaigns and events that drive store traffic and sales.
  • Participate in museum’s social media and other digital platforms to promote store offerings and special events.
  • Develop and implement programs and other initiatives to enhance customer retention.

Operational Efficiency:

  • Establish and maintain operational procedures and policies to ensure efficient store operations.
  • Ensure compliance with all legal and regulatory requirements, including health and safety standards.
  • Oversee the maintenance and upkeep of the store, including visual  displays and stockroom organization.

Financial Reporting:

  • Prepare regular financial reports for museum leadership, highlighting sales performance, expenses, and profitability.
  • Monitor key performance indicators (KPIs) and use data-driven insights to inform decision-making
  • ·Assist CFO through day-to-day oversight of retail outlets within the Museum

Online Store Management:

  • Oversee the operation of the museum's online store, ensuring a seamless and user-friendly experience for customers.
  • Develop and implement ecommerce strategies to drive online sales and enhance the museum’s digital presence.
  • Collaborate with the ecommerce specialist to optimize product listings, manage online inventory, and coordinate order fulfillment. 
  • May perform other duties as assigned
Requirements

    

Desired Skills & Experience:

  • Bachelor’s degree in Business Administration, Retail Management, Marketing, or a related field.
  • Minimum of 5 years of experience in retail management, preferably in a museum, cultural institution, or specialty store.
  • Proven track record of achieving sales targets and managing a successful retail operation.
  • Experience in ecommerce management and online retail strategies.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Proficient in retail management software, ecommerce platforms, and Microsoft Office Suite.
  • Ability to work flexible hours, including weekends and holidays as required