Director of Sales and Retail Operations
Detroit, Michigan
Job Type

Under general direction of SVP of Institutional Advancement, the Director of Sales and Retail Operations is responsible for overseeing all aspects of the museum store's operations, both in-store and online, driving sales, enhancing the customer experience, and ensuring that the store aligns with the museum's mission and goals. This role requires a strategic thinker with strong leadership skills, retail management experience, and a passion for art and culture 

Essential Duties of the Position

Sales and Revenue Management:

  • Develop and implement strategies to achieve sales targets and maximize store profitability.
  • Analyze sales data and market trends to identify opportunities for growth.
  • Create and manage an annual budget for the store, including sales forecasts and expense management.

Merchandising and Inventory Control:

  • Oversee the selection and procurement of merchandise that reflects the museum’s brand and appeals to its visitors.
  • Implement effective merchandising strategies to optimize product placement and presentation.
  • Manage inventory levels, ensuring a balance between availability and turnover

Customer Experience:

  • Ensure a high level of customer service through training and development of retail staff.
  • Handle customer inquiries, feedback, and complaints professionally and promptly.
  • ·Create a welcoming and engaging store environment that enhances the visitor experience

Staff Management:

  • Recruit, hire, train, and supervise a team of retail staff, including sales associates and inventory personnel.
  • Conduct performance evaluations and provide ongoing coaching and development.
  • Schedule staff to ensure optimal coverage during peak and off-peak times

Marketing and Promotions:

  • Collaborate with the museum’s marketing team to develop promotional campaigns and events that drive store traffic and sales.
  • Participate in museum’s social media and other digital platforms to promote store offerings and special events.
  • Develop and implement programs and other initiatives to enhance customer retention.

Operational Efficiency:

  • Establish and maintain operational procedures and policies to ensure efficient store operations.
  • Ensure compliance with all legal and regulatory requirements, including health and safety standards.
  • Oversee the maintenance and upkeep of the store, including visual  displays and stockroom organization.

Financial Reporting:

  • Prepare regular financial reports for museum leadership, highlighting sales performance, expenses, and profitability.
  • Monitor key performance indicators (KPIs) and use data-driven insights to inform decision-making
  • ·Assist CFO through day-to-day oversight of retail outlets within the Museum

Online Store Management:

  • Oversee the operation of the museum's online store, ensuring a seamless and user-friendly experience for customers.
  • Develop and implement ecommerce strategies to drive online sales and enhance the museum’s digital presence.
  • Collaborate with the ecommerce specialist to optimize product listings, manage online inventory, and coordinate order fulfillment. 
  • May perform other duties as assigned


Desired Skills & Experience:

  • Bachelor’s degree in Business Administration, Retail Management, Marketing, or a related field.
  • Minimum of 5 years of experience in retail management, preferably in a museum, cultural institution, or specialty store.
  • Proven track record of achieving sales targets and managing a successful retail operation.
  • Experience in ecommerce management and online retail strategies.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Proficient in retail management software, ecommerce platforms, and Microsoft Office Suite.
  • Ability to work flexible hours, including weekends and holidays as required